G35 mail problems for almost 24 hours

[tkundhi]

Yesterday, Tuesday Jan 15th, G35 started experiencing email outages. I've spoken with support on a couple occasions and the indicated they are aware of the problem and the sys admins are working on it but they couldn't provide more details or an estimated resolution time.

I've been aware of the problem for at least 24 hours and there hasn't been any measurable improvement from a user (my clients) stand point.

Can anyone provide information as to what is really the problem and what steps are being taken to resolve so I can effectively communicate with my clients? My clients are getting furstrated hearing, "Yes, we know there is a problem and we are working on it but I can't give you any more information." It makes us look like we are incompetent.

Thanks,

Tarun

[emontano]

At this time, again g35 server is having problem with POP3 service. It's important that HG resolve this problem ASAP.

[GvilleRick]

You would be better off contacting Live Chat for this type of issue (or a Help Desk ticket.) This is a peer support forum and no one here is able to do anything about server issues. Although the staff does monitor the forums they are more easily (and quickly) reached by other means.

[tkundhi]

I appreciate your suggestion. However, I had already done that. Several Live Chats with support & an open ticket. However, the information provided was very vague and not helpful. All I was getting from support was confirmation that they were aware a problem existed and someone was working on it.

Since this forum appeared to be focused on Network/Server status and HostGator was aware of the problem I though I might find a thread on the severs (g35) status. Once didn't exist so I started this one.

I understand things happen and that time is need to properly resolve problems. Right now, I've been in the dark for over 24 hours and my clients are getting frustrated because I can't provide them with information that allows them to understand that the problem is being addressed.

We've had few issues that haven't been dealt with in a timely manner so I'm unsure how to escalate an issue. Any guidance would be appreciated.