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  #1  
Old 11-11-2007, 02:00 PM
aabuula aabuula is offline
Hatchling Croc
 
Join Date: Nov 2007
Posts: 3
Positive frustrating weekend [resolved]

Had trouble with my old host last week so decided to sign up with hostgator as a reseller last Tuesday.
Bought the domain at the same time to make things smoother and waited for the private name servers to be sorted and the dns to propogate.
Contacted support yesterday (Sat) still no dns propogation, got a return email today (Sun) saying
"Your domain is currently pointing at the wrong name servers. You will want to contact your registrar and point the domains name servers"
What The......

Roll on next weekend
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  #2  
Old 11-11-2007, 03:36 PM
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GatorBrian GatorBrian is offline
HostGator Staff
 
Join Date: Jan 2006
Location: Houston, Texas: formally from Boca Raton, FL
Posts: 139
Default Re: frustrating weekend

We are more than happy to look into this for you. We can provide you the correct name servers and help you move to us. In order for us to do so, we will need your primary domain. We can then resend the welcome letter to the email address on file with the correct name servers. We can also assist you via live chat or phone. We are here for you 24 /7.
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  #3  
Old 11-11-2007, 04:12 PM
aabuula aabuula is offline
Hatchling Croc
 
Join Date: Nov 2007
Posts: 3
Default Re: frustrating weekend

Support have told me the name servers ns413.websitewelcome.com
ns414.websitewelcome.com

the problem is, because the domain name www.aabuula.org came with the reseller package I have know way of changing from the ones they are already pointing at
ns1\ns2.hostgator.com

as it was set up by hostgator
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  #4  
Old 11-11-2007, 11:47 PM
aabuula aabuula is offline
Hatchling Croc
 
Join Date: Nov 2007
Posts: 3
Thumbs up Re: frustrating weekend

Got up this morning to find it all sorted, shame the support at my old host isn't this good

Well done Hostgator
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  #5  
Old 11-12-2007, 08:16 AM
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GatorWesley GatorWesley is offline
HostGator Staff
 
Join Date: Nov 2006
Posts: 883
Default Re: frustrating weekend [resolved]

Sorry to hear about the domain issue but I'm happy to hear that we got it all worked out for you!
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