A Friday the 13th message

Dear Hostgator.

I would have supplied a support ticket but was unable even to load your support site. 1 major companies website has been down for some time. I think a guarantee of service and uptime should not be quoted, moreover should not be considered. It would appear that you host yourselves too? I think this is a very bad situation!
Take a leap and think about support in the real sense.

What point is it that you host a hosting community only to find that when a server goes down no-one can get in to see what is going on? The companies website mentioned above is crucial to me and I cannot even send a ticket to report it. If this happens again I WILL move all the sites that I have to another server OR even my own?

It really is a stupid situation to be in. FAITH? I think that is for another world. WE are all in business to make money, make no doubt about it. Please sort out whatever is going on. If you cannot I will do as above and am in no doubt that after this message you will wish it. I, No-one should have to report leaks in a web community. Please ask my clients. 24/7 is what it says it is.

Subnote: Perhaps if there are problems and you do not wish them to be aired then a mail address would suffice. To all others. We pay as much for phone service and more. A thought....

* I would like:

1. A support site away from hostgator servers for support.
2. A blanket e-mail [To all of us] detailing problems that are ahead or present.

I do like Hostgator! I want what we all need and that is information, or a place to post problems that we have. In simple terms I could have hosted each and every one of my clients on different providers. I could have matched this cost to what I am having to deal with now.

Your choice, my decision.
Please offer a solution.

Sincerely
Chipfyer.

[VPC]

Good luck getting an answer with any substance. I have yet to see answers to many questions. Notifying customers via email prior to outages or of current problems (hang out here to see anything at all), more redundancy with backups, etc.. it just gets swept under the carpet.

I do not even host my main domain with them anymore nor any business critical websites.

Hi VPC. My situation has lightened somewhat and things seem back to normal for now. It's Saturday night and I frankly do not expect any explanation. My problem was not with support but service. Now I see I have problems with both.

** Quote: "Network Status"
"Consult this forum to learn of any upcoming scheduled downtime, or to check the status on a current outage." **

For me I am consulting with one client at least on moving their site to an offshore host so to speak. If others follow suit then I might consider canceling. It's all about talking really, knowing someone is there. And when a hostgator op on duty finally reads these messages and offers a desperate reply after missing it first time around? I have always been worried about all eggs in one basket. If the server goes down then so do all of my paying clients and more importantly so do I.

The product is webspace. We sell it to others. If the product is not good or unstable, or we are not informed there are problems so we can tell others then it is a bad product. I seriously cannot build on sand.

Chipfryer

Originally Posted by VPC

Good luck getting an answer with any substance. I have yet to see answers to many questions. Notifying customers via email prior to outages or of current problems (hang out here to see anything at all), more redundancy with backups, etc.. it just gets swept under the carpet.

I do not even host my main domain with them anymore nor any business critical websites.

[GatorBrent]

All datacenters are going to have some downtime. We are not going to move our hosting somewhere else just because a few minutes of downtime with the datacenter.


if we did create a site on another network what happens when that network is down? OR if we are down how would anybody find it?


we have a phone number people are welcome to write down and call if they're ever not able to reach their site.

You can even take note of theplanet.com and watch for any news related to them since it would also apply to us.

Hi Brent.

I was actually just thinking of a small website somewhere with a small list that would serve as backup. Nothing much really it could be a yahoo list with no posting options read only etc. You will know better than me of course. If it were one hotspot the problem would not be so bad for you. But if you have multiple hotspots on the server then you would be writing mails all day long. Again I do not know the situation and am not suggesting that it is bad, better or worse. I simply don't know. What I do know is that I had one client raking my ears through mail being down. I spent a whole 6 hours on the issue, 4 on another. I think you know what I am talking about, finding that error and correcting right. I could have spent time on other things and explained my way around them had I known before hand or received an alert sometime in that period.

I did take note of the planet.com they were scanning my ports. If you type "planet.com scanning ports" in yahoo it will bring up hundreds of pages on this. What have they to do with the situation please?

Brent if time is money then why do I have to waste it looking up email lists, calling people, or looking at a companies site that scans my ports for info? Another point is this. If everything is as I suspect on the same set of servers? Then does not this list cause slow downs when people are looking for information?

Cordially
Chipfryer.

Originally Posted by GatorBrent

All datacenters are going to have some downtime. We are not going to move our hosting somewhere else just because a few minutes of downtime with the datacenter.


if we did create a site on another network what happens when that network is down? OR if we are down how would anybody find it?


we have a phone number people are welcome to write down and call if they're ever not able to reach their site.

You can even take note of theplanet.com and watch for any news related to them since it would also apply to us.

[intrepid]

All good points - I'm very interested to see what HostGator will write.