fine for little sites I'm sure, but I was really let down.

[spacefem]

Greetings, all. My name is Spacefem and it's been a few months since I vowed to write this review, but better late than never, yes?

About two months ago, I outgrew my host and started looking for a reseller account where I could put all my sites. After reading reviews, I went with the hostgator silver plan, which offered 100GB of bandwidth per month. Cool.

Like most of you, I was impressed with the online support and value of what was offered.

Unfortunately, my account was only up for two days when they suspended it. I had no idea why it was suspended. I was not contacted (my e-mail addresses were associated with my accounts, but they had my phone number, so I don't understand what's up). AIM support couldn't help me, they just told me "e-mail sales@hostgator.com" over and over again. I couldn't get anyone on the phone. I wasn't given information, and the online support people couldn't do anything. e-mail, in case you don't know, is a really slow, frustrating way to get your problems solved.

In the end, it turned out that my sites were using more than their fair share of server resources. A friend helped me verify that my site was on a server with nearly 800 other clients. How hostgator can promise to offer a 100GB/mo plan is beyond me, because there's no way to have that kind of data transfer without being a load on a server.

So I left. I didn't get a refund for that month, it was just $50 gone. I could not downgrade without paying additional fees.

I did end up getting a dedicated server, but I still say the high-bandwidth reseller plans are misleading. When hostgator showed me the server logs, I had some PHP/MySQL files, some html files, some images taking up what they said was "too much server load". But I guess that's all debatable.

What really irked me off was the support. You think because there's online support that you'll never have downtime, but those people aren't equipped to handle anything more than server status messages and pre-sales questions. If there's a real problem, it'll take at least a day to fix it.

If you're making some little website for grandma millie to ship her cookie mixes, I'm sure you'll love hostgator. They've got affordable plans and the servers seem to be... in existance. If you have a real website, go somewhere where you can get somebody on the phone for real. use http://www.whois.sc/ to see how many sites they're pushing on each server, too.

[GatorBrent]

Bandwidth usage is fine. Using all the servers cpu and ram isn't. We have a tos in place that prevents a single site from using more than everyone else on the server combined.

We aren't going to let an entire server have downtime and performance issues because of a single site. If we did we would be a bad host.

Your site needs a dedicated server not because of bandwidth usage 100 gigs is nothing. You need the dedicated server because of ram and cpu usage.

If you had cancelled your account and requested the refund within 30 days you would have received it. I see you didn't cancel your account until the next months invoice was due.

When we suspend a singly site in your reseller account there's now way for us to know that is your entire account. Reseller plans our for reselling hosting, they aren't for one huge site to use all resources.