A fictitious reseller site with standard setup

[cpadilla]

Maybe this idea is not a smart one but considering that support is more valuable for newbies (like me)...

What if you setup a fictitious reseller site with standard configuration: e-mail accounts, ftp, forum, dns, etc. (just on the account setup level not the actual display/design of a web page)

Right now I'm dealing with the e-mail feature because I can't create more than 2 accounts on the reseller account.

I encourage you to increase the tutorial section and to post (on your own)more hypothetical questions on the forum with detailed responses for following reasons:

Live support or chat support are good in the customer service level but you are helping one customer at a time and maybe you are answering the same question over and over while tutorials, sample sites and forums helps 5000 customers at once. This way you will use less human resources and target real problems of the few.

Hope this will help

[Fleche]

Tutorials and information are welcome additions. Screenshots are easy and can really answer a lot of questions.

Additionaly, FAQ should continue to evolve. If any question comes in that has come in before, put it in the FAQ as there are probably others with that same question.

I'd wager many of the users are much like me...they hate to ask for help. I will spend hours looking far answer before sending a not to support. I've only used ICQ support once, that was just to confirm what I figured out but never saw spelled out (answered quickly and correctly BTW)

A well indexed and fat FAQ says that the company knows what it is doing and isn't afraid of giving us information.

If support is keeping logs of the live support, your FAQ additions are a matter of cut n paste.

If you are worried about providing too much free support to other cpanel based hosts, put it behind a login.

Fleche

[ebss]

yeah I would agree, I dont even know how to use the templates to set up my reseller account. For instance how do you connect the logon here boxes for my clients to access their accounts. Thats what I believe it is for anyway, isnt it.

hi, i just came online to find out how to hook up my user/pass inputs on the templates so that my clients can loin thru my site. is this possible, and if so how do i go about it. i also shy away from contacting support. i like to be able to take care of my own problems but on the occasion i have contacted live support i have not found them to be very helpful. i know its hard to explain over msn or whatever and they may be very busy answering questions but i have found the support to be lacking and not very forthcoming. they simply want to refer u on to manuals or online support pages i have already read. i was expecting more love. operators being busy is no excuse. means business is good and u should be hiring more support staff. anyway any help on hte login would be appreciated, cheers nick

[Stef]

Originally Posted by Unregistered

hi, i just came online to find out how to hook up my user/pass inputs on the templates so that my clients can loin thru my site. is this possible, and if so how do i go about it.

This thread at WHT provides an (extended) login form example.

Stef.