A Few Questions

Howdy,

Im just looking around various hosting companies and came across yours - and just have a few questions before i try out. Well, i say a few questions but
I am looking at your reseller plans, all reasonably priced i must say.

1) What server spec will i be put on? (Ghz, RAM etc.) and where is this server located?
2) What is your average support time
3) How many support techs are usually on at one given time
4) Do you allow the user of PHProxy or CGI proxies?
5) Do you have an uptime guarentee?
6) Can i pay via paypal?
7) How long will it take to setup?
8) Do you have a money back guarentee?

Thanks,

Flubber

Originally Posted by Flubber

Howdy,

Im just looking around various hosting companies and came across yours - and just have a few questions before i try out. Well, i say a few questions but
I am looking at your reseller plans, all reasonably priced i must say.

1) What server spec will i be put on? (Ghz, RAM etc.) and where is this server located?
2) What is your average support time
3) How many support techs are usually on at one given time
4) Do you allow the user of PHProxy or CGI proxies?
5) Do you have an uptime guarentee?
6) Can i pay via paypal?
7) How long will it take to setup?
8) Do you have a money back guarentee?

Thanks,

Flubber

1) 2.4ghz Dual Xeons, 4 gigs of ram. Located at ThePlanet in Dallas, Texas
2) Average support time depends on the issue, normal ticket response (email) is less than 30 minutes. Phone support is almost always no wait 24/7. Live chat as well.
3) There are over 20 support techs by email at one time. Not counting phone support as well.
4) This depends on what it does and what the requirements are.
5) 99.9% uptime guarantee
6) You can pay by paypal.
7) 15-20 minute setup
8) 30 day money-back guarantee

Hope that helps.

Yup thanks Jay - I also had a chat with Steven in Live Chat a few minutes ago Very Helpful.

I'll be signing up very soon

Thanks,

Flubber

[Serra]

Originally Posted by Flubber

Yup thanks Jay - I also had a chat with Steven in Live Chat a few minutes ago Very Helpful.

Honestly, that was one of the ways I tested HG before purchasing. I tested out the Live Chat a few times, at different times of the day over a several days period. When I was sure they were always home, I purchased...