| Will HostGator place ads on my site? |
| HostGator will never place ads on any of our customer sites. |
| Can I upgrade at any time and how does it work? |
| Yes you can upgrade at any time by filling out our upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to. |
| How long has HostGator been in business? |
| For answers to this and other company-related questions, please review our Company Info page. |
| What forms of payment do you accept? |
| We accept MasterCard, Visa, American Express, Discover, Paypal, personal checks, money orders, cash, and bank transfers. |
| Are your servers Unix-, or Windows-based? |
| Our servers operate on Red Hat Linux version 9.0. We will announce news of our Windows hosting plans in the near future. |
| Do you allow adult content? |
| Adult content is allowed provided it is legal adult content. Our servers are located in Houston, Texas, so your site must comply with all local, state, and federal regulations regarding adult content. |
| Is sales tax included with my monthly or yearly plan? |
| All taxes and fees are included in your plan price. |
| Do you offer a web-based control panel for my site? |
| cPanel is provided to all users at no additional cost. Resellers will also have access to Web Host Manager. A demonstration of cPanel can be found Here Username: demo
Password: demo |
| How often will I be billed? |
| All packages may be paid for using a monthly or annual billing cycle. The methods of payment accepted can be found Here. |
| Can I host my friends websites? |
| If you choose a shared hosting plan which allows you to host add-on domains, or if you choose a reseller or dedicated package, the answer is yes. |
| How long will it take to setup my account? |
| If you are paying by credit card, your account will be setup automatically within 15 minutes of placing your order. If you choose to pay using another method, such as Paypal, please allow up to 12 hours for processing. |
| Are there any hidden costs, or setup fees? |
| There are no hidden or extra fees associated with any of our hosting packages. |
| Can I purchase additional bandwidth or disk space? |
| If you require additional bandwidth or disk space, you may visit our Upgrade Page to upgrade to a larger plan. If you would like to purchase additional disk space or bandwidth, but do not need a larger plan, or if you need more space than our highest plan offers, please email us atsales@hostgator.com to discuss custom package options. |
| Do you offer telnet or shell access? |
| For security purposes, we do not offer shell/telnet access to any of our shared or reseller account holders. |
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