faced abig problem and not resolved from 4 days

[meshllazem]

i faced abig probelm and becasue of this problem i loss more than 12 customers

this program about server the customers sites open with them hours in the day and then it cant open with them
and i open atickt then the support tell me that he remove the ip from firewall
but i think that the ip is blocked and i dont know what i do

i stay with hostgator from 2 years and never faced this problem

the no of tickit is FAQ-13316666

if any one can help me becasue this problem made me crazy

[GatorJoshL]

Hello,

I have the ticket assigned to myself so I will receive your updates if you need to reply back. I do apologize for the issues that you are seeing on the server, I am showing that there were a lot of IPs blocked while mitigating an attack. There have been some changes now and I will work with you in the ticket until this is resolved. Again my apologies for the delay and I look forward to working with you on this.

Thank you

[meshllazem]

thx you for help this problem made me crazy i contact the communication company and they told me that the server block the ip of their network
i respect the hostgator company and i deal with them from 2 years but never faced this problem i sware becasue of this proble i lost more customer they transfer their sites from my hosting
please unblock all ip in the range of the tickit

with my best wishes

[meshllazem]

thx you the problem is resolved and the sites come agian and i contact some of my customers and they told me that the sites is work with them agian
i will contact the other customers and see if the problem resolved with them or not 12 customers

and thx for helping me

please not to block the ip agian becasue i loss more than

[GatorJoshL]

meshllazem,

I'm glad everything is working. I will be sending you an email personally in the morning regarding this issue so we can both ensure this does not happen again.

Again our deepest apologies about the issue and if you need anything please let us know.

Thank you,

[meshllazem]

thx you very much you dont know i dont sleep from 4 days every my customers call me but im very happty to solve this problem

is it will happen agian?

[GatorJoshL]

meshllazem,

This should not happen again, however I am showing one of your sites as the top resource usage on the server. Can you have them install some sort of VBulletin cache mechanism?

[meshllazem]

can you tell me this site?

[GatorJoshL]

Hello,

I have PM'd you the site. Let me know if you need anything further.