Go Back   HostGator Peer Support Forums > Public Forums > Customer Reviews

Notices

Reply
 
Thread Tools
  #1  
Old 12-31-2007, 08:27 PM
phpvs phpvs is offline
Hatchling Croc
 
Join Date: Dec 2007
Posts: 10
Positive excellent reseller hosting

I've worked full time at web site development over the past 7 years, either for clients or else in the pursuit of advancing my own personal knowledge of PHP, MySQL, cPanel, etc.

Eight months after opening a Hostgator Reseller account, and after adding a dozen domains and bunch of Add-On domains, I find that Hostgator.com is much better than the average web host.

Prior to using Hostgator, personal and client web sites were hosted on about a dozen different web hosts ... all of whom screwed me, one way or another, at some point in time.

Reply With Quote
  #2  
Old 01-01-2008, 04:43 PM
GatorFord's Avatar
GatorFord GatorFord is offline
HostGator Staff
 
Join Date: Jan 2007
Location: Houston, TX
Posts: 1,525
Default Re: excellent reseller hosting

Thanks so much and glad you like it here!
__________________
Ford M.

Folding@Home Stats :
Reply With Quote
  #3  
Old 12-29-2011, 05:48 PM
phpvs phpvs is offline
Hatchling Croc
 
Join Date: Dec 2007
Posts: 10
Default Re: excellent reseller hosting still applicable

I've now had my Hostgator Reseller account for almost 5 years. Time flies when you're having fun!

Maybe 2-3 times my clients called to say their website was down. Each of those times the site was reachable in just a few minutes, thus my guess that a server had to be rebooted or a router died or something was being quickly repaired.

I have 80 businesses hosted through my reseller account (about 120 domain names) and about the only time my clients call is when they can't figure out how to configure Outlook or a Smartphone to fetch their email. There are hundreds of email accounts associated with these domains and problems are rare, thus I'm happy each day because no one is calling to complain. I configure Google Apps for domains having a significant number of email users and let them administrate it in order to save us both time.

Customer service problems have been infrequent and typically arose either from my inability to properly express the problem or the occasional 'Gator mis-interpretation of the Ticket which I filed. Over 5 years, 132 Tickets were filed with customer support. Most Tickets were filed because I failed to grasp how to handle something. Relatively few tickets were filed because something appeared to be broken. I felt that after the expansion in Austin it took longer to receive replies tickets and responses were somewhat less knowledgeable than they were during the first few years, but persistence through the ticket system largely resolved issues in a timely manner.

I work primarily for a designer who is clueless with PHP/MySQL. The designer develops clients and refers them to me for hosting. When the client sounds like they could be a pain, or have issues, I give them my Affiliate link and direct them to go directly to Hostgator.

Having been screwed by a dozen other web hosting companies between about 1998 and 2006 I won't even work on a website unless it's hosted on cPanel at Hostgator. I use the /home/cpanel-skel/ folder in the Reseller account to populate about 1,000 files which comprise my CMS, then simply change a few path settings and connection details and integrate a new design. This works great and saves a lot of time.

DON'T *EVER* LET BRENT SELL OUT TO CORPORATE AMERICA. THAT WOULD DEGRADE EVERYTHING IN 20 MINUTES.

Google picked Hostgator to deliver half a million free domain names to small businesses in India because Hostgator knows what it's doing. Most web hosts suck.
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump

All times are GMT -6. The time now is 11:29 PM.