ensuring welcome emails are sent

[Birmingham]

i had to ask for mine to be resent, and it then came to me immediately, but i waited 6 hours beforehand. i don't know if you have a technical issue or if it's done manually. hope u can get it fixed so other time-constrained clients don't get the same experience

[calum]

I also did not recieve my welcome email but I contacted live support and it was sent immediatly. The support at hostGator is really great but it would be better if they didn't have to be contacted

[esl]

Verifying each and every account can take time. Please see the following post:

http://forums.hostgator.com/showpost...85&postcount=2

[Birmingham]

i appreciate it can take time to verify new accounts and it wouldn't be unreasonable to wait 24 hours or so.... but i contacted live support immediately because i'd had no idea what was going on (maybe i could have had an email saying to expect a welcome email within so many hours?), and live support told me to expect it in about 1-3 hours, so i contacted them again after 6 hours when i'd not received it. maybe HG could consider adding something in the first email or two, saying to exect a welcome email, or maybe just don't tell people it's coming in 3 hours when it's not

still, to this day i'm very happy with the hosting speed and uptime

Yesterday, we were experiencing technical issues with the welcome emails not sending out. I am unsure of the current status on this situation. I'll be sure to update if I get any information.

[Break the Silence]

Thanks for the heads up...

[Jme574]

Originally Posted by GatorTin

Yesterday, we were experiencing technical issues with the welcome emails not sending out. I am unsure of the current status on this situation. I'll be sure to update if I get any information.

I just bought a basic ded. server friday morning and it has already been 3 days since my inital confirm email (not welcome email) Wondering if mine was one that didn't get sent out. I will wait a bit more before i panic, could just be a weekend delay in the order process.

[quietFinn]

Originally Posted by Jme574

I just bought a basic ded. server friday morning and it has already been 3 days since my inital confirm email (not welcome email) Wondering if mine was one that didn't get sent out. I will wait a bit more before i panic, could just be a weekend delay in the order process.

I suggest you contact HG Live Support, they can check status of the order and also they can tell you if there is an email you possibly didn't get.

[Jme574]

Originally Posted by quietFinn

I suggest you contact HG Live Support, they can check status of the order and also they can tell you if there is an email you possibly didn't get.

I'm glad I did call It wasn't a welcome email I didn't get it was a verifaction email so I could verify some info before they processed the order. They did it over the phone and sayed they would try to push it through. I hope it doesn't take another 3 days

[Break the Silence]

Originally Posted by Jme574

I hope it doesn't take another 3 days

They're usually pretty quick, (once you've got all your ducks in a row), so here's hoping for a fast setup.