Emergency Maintenance :: Atlanta

[GatorJVess]

Hello Gators,

Unfortunately we were forced to take Atlanta down for Emergency Maintenance.
We do not have an ETA for this procedure at this time.

We apologize for any inconvenience this may cause and appreciate your patience while we complete this required maintenance.

Thank you

[GatorMSuri]

Unfortunately this server has suffered from extreme hardware failure. We are working as quickly as possible to provision a replacement chassis and restore accounts from backups, there is no eta for this procedure at this time, we will update this topic as we have news.

We will be individually contacting affected customers with further details as soon as possible.

[GatorMSuri]

Greetings,

We are still working on restoring all accounts from backups onto the newly provisioned drives. The backup process is heavily under way and accounts should be up and running soon.

Again, we will be individually contacting affected customers with further details as soon as possible.

[GatorDavid]

Hello,

Apologies for the delay in the update, this completed last night, and all accounts have been restored from the NAS box, and affected customers have been emailed. Let us know if there are any questions. Thanks.

[GatorMSuri]

This server has returned to emergency maintenance mode, we will update this ticket once we have further details. We are very sorry for the downtime and are working diligently to bring all services back online at this time.

[GatorDavid]

Hello,

Just an update: we're moving all customer data off of this machine onto one of our R710 chassis.

We'll keep this updated as the situation progresses.

[GatorLBrower]

We are still in the process of migrating all customer data off to the new machine. We will provide further updates as they become available.

[GatorNate]

We have finished migrating all of the customer data to a new machine and it is performing well. If you are still having any issues please open a support ticket so we can help you with it.