email ip address blocked

[tzerpa]

When I send a message to an email with the following domain name@cantv.net I receive a message indicating the ip 69.93.59.34 is mark as an abuse address. How we can solve it? 1.- because all of our sites are references to this number 2.- the @cantv.net domain host a lot of important emails.


This is a copy of the email returned:


this message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

famzerpa@cantv.net
SMTP error from remote mailer after RCPT TO:<famzerpa@cantv.net>:
host relay.cantv.net [200.44.32.36]: 550 5.7.1 <famzerpa@cantv.net>... Mail from 69.93.59.34 refused:
Vea http://abuso.cantv.net/bl/dul.html

------ This is a copy of the message, including all the headers. ------

Return-path: <titozerpa@infor.com.ve>
Received: from [200.31.146.117] (helo=t2405)
by corvette.websitewelcome.com with esmtp (Exim 4.43)
id 1CURe0-0004Ax-Bg
for famzerpa@cantv.net; Wed, 17 Nov 2004 09:22:54 -0600
Reply-To: <titozerpa@infor.com.ve>
From: "Tito Zerpa" <titozerpa@infor.com.ve>
To: <famzerpa@cantv.net>
Subject: test message
Date: Wed, 17 Nov 2004 11:22:49 -0400
Organization: Infor Soluciones Empresariales, C.A.
Message-ID: <000601c4ccb9$4d6b7300$6601a8c0@inforintranet.co m>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_0007_01C4CC97.C659D300"
X-Priority: 3 (Normal)
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook, Build 10.0.6626
Importance: Normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

This is a multi-part message in MIME format.

------=_NextPart_000_0007_01C4CC97.C659D300
Content-Type: multipart/alternative;
boundary="----=_NextPart_001_0008_01C4CC97.C659D300"


------=_NextPart_001_0008_01C4CC97.C659D300
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

This is a test message

[Stef]

tzerpa,

luckily there's also some explanation in english here: http://abuso.cantv.net/bl/dul.html.en

Please go to section "How do I get out of dul.blackhole.cantv.net?" on that page. It asks 2 questions:
1. Make sure that all IP space ... have a valid IN PTR resource record, pointing to a valid domain name. This valid domain name should resolve back to the original IP address.
This is OK: 69.93.59.34 has a valid IN PTR.

2. If your IP space complies with the prior requisite, we might consider your IP space as dynamically assigned. In this case, you must let us know which parts of your network are dynamic, in order to adjust our filters accordingly.
There's a link to a service page where you can fill out the IP address (69.93.59.34). It then replies with: "Las direcciones IP o rangos listados más abajo, tienen definidos inversos que nos hacen saber que se trata de espacio IP estático." Guess it means it's recognized as a static IP?

Then, back on the first page, there's a link to contact them: "Once you're ready to supply all of this information, use this page to contact us."

Please go there and supply the info they need. They should remove the IP from their list afterwards.

Let us know the result.

Stef.