Email down for over 24 hours

[srigler]

I've been unable to send or receive email since Tuesday night. Twice they said they fixed it but it still doesn't work. Anyone else have this problem?

athletesforacure.org
semi-dedicated

The accounts are not over quota and I haven't changed anything on my end.

For the first fix, I was told there was an error in the DNS settings.

Any thoughts really appreciated.

[Sam]

Apews have blacklisted the server ip.
http://www.apews.org/?page=test&C=13...p=67.18.96.154

[slapshotw]

The blacklist wouldn't matter for receiving mail.

Although your DNS has errors, none should stop the mail.

I assume you've submitted another ticket?

Edit: Also, what happens when you try to send or receive? Do people sending to you get a bounce? Can you send on webmail? From a program, using your ISP's smtp?

[srigler]

I replied to the original ticket. Is it better to submit a new one?

When I send (from a test hotmail account for example) the email comes back immediately: Delivery to the following recipients failed. This happens with anyone sending to our domain.

When I'm in webmail and I send out, I get this...

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

srigler@prostatecancerfoundation.org
unrouteable mail domain "prostatecancerfoundation.org"

------ This is a copy of the message, including all the headers. ------

Return-path: <webmaster@athletesforacure.org>
Received: from srigler by server13.minidedicated.com with local (Exim 4.63)
(envelope-from <webmaster@athletesforacure.org>)
id 1HwJVV-0002ir-3o
for srigler@prostatecancerfoundation.org; Thu, 07 Jun 2007 10:02:37 -0500
Received: from 12.44.44.11 ([12.44.44.11])
(SquirrelMail authenticated user webmaster@athletesforacure.org)
by 67.18.96.154 with HTTP;
Thu, 7 Jun 2007 10:02:37 -0500 (CDT)
Message-ID: <22728.12.44.44.11.1181228557.squirrel@67.18.96.15 4>
Date: Thu, 7 Jun 2007 10:02:37 -0500 (CDT)
Subject: test on Thursday at 8
From: webmaster@athletesforacure.org
To: srigler@prostatecancerfoundation.org
User-Agent: SquirrelMail/1.4.9a
MIME-Version: 1.0
Content-Type: text/plain;charset=iso-8859-1
Content-Transfer-Encoding: 8bit
X-Priority: 3 (Normal)
Importance: Normal

[riostyles]

Originally Posted by _Sam_

Apews have blacklisted the server ip.
http://www.apews.org/?page=test&C=13...p=67.18.96.154

I have also the APEWS problem on an other server/couple of IPs but of course receive normally. Only for some destinations like Yahoo, the mails just vanish.

[gtgeorge]

Definately need to contact support via a ticket. A quick check at dnsstuff shows an error for an email address on your site.

Getting MX record for athletesforacure.org (from local DNS server, may be cached)... Got it!

Host Preference IP(s) [Country]
athletesforacure.org. 0 67.18.96.154 [US]




Step 1: Try connecting to the following mailserver:
athletesforacure.org. - 67.18.96.154

Step 2: If still unsuccessful, queue the E-mail for later delivery.



Trying to connect to all mailservers:

athletesforacure.org. - 67.18.96.154 [Could not connect: Got an unknown RCPT TO response: 550-Verification failed for <TestedFrom-68.47.53.85@DNSreport.com>
550-unrouteable mail domain "dnsreport.com"
550 Sender verify failed

[kmaw]

Submit a new ticket

[slapshotw]

Did you maybe add these accounts to your server, before they've actually been moved over? Could it be a remotedomains and localdomains problem?

[srigler]

The accounts were set up months ago and there haven't been any problems until now.

[slapshotw]

Did you add those other domains to your server since then?