Email from billing blank?

[ThomasAdams]

Hello,

Has anyone else received blank emails from billing@hostgator.com this month? This has been my first month getting a billing statement (2nd month here at HG) and I am curious if my account is the only one, or if others are affected as well.

I have submitted a support ticket (to sales) as there is not a "billing" option in the ticket submittal area. A billing option would be a nice addition to the ticket system


Thomas Adams

[gtgeorge]

Originally Posted by ThomasAdams

Hello,

Has anyone else received blank emails from billing@hostgator.com this month? This has been my first month getting a billing statement (2nd month here at HG) and I am curious if my account is the only one, or if others are affected as well.

I have submitted a support ticket (to sales) as there is not a "billing" option in the ticket submittal area. A billing option would be a nice addition to the ticket system


Thomas Adams

http://forums.hostgator.com/showthre...ighlight=blank
http://forums.hostgator.com/showthre...ighlight=blank

both were in a simple search for the word blank.

[ThomasAdams]

Thank you George,

The word billing did not yield anything when I performed my search. There are no simple searches when people use different terminologies to describe a situation

Host Gator was very quick to respond via support ticket! The two posts referred to by George are dated 9/13 and 9/16 respectively. That is over a month, and I also located this one: http://forums.hostgator.com/showthre...t=blank+emails

Which was posted approx. the same time but states that this issue has been going on for some period of time before 9/13. Has there been any information about the specific problem, and a time frame for when the issue may be corrected?

I am able to locate this from GatorTin posted on 9/13/07

The blank emails sent from billing@hostgator.com were to notify you that an invoice was generated and that the payment method was used to make payment. The reason the email was blank is due to an error that occurred during a recent upgrade to the billing system. We are currently working on a resolution to resolve the situation. Sorry for the confusion.
__________________

Best regards,
Thomas Adams

[gtgeorge]

Yes, perhaps I had an advantage anyway as I read them all when they were posted Glad you got your answer and it's sad that the billing system has a bug like this for an extended period of time. I am sure HG is planning a rollout to a new custom designed system as soon as one is ready.

[riostyles]

This month I do not received any bill at all. HG apparently need some coding support for to bring this feature strait.
Last month neither and was punished $10 + a few hours suspension.