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#1
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Ok I never use the forums for support really but this is urgent.
I tried live chat and they cant figure out whats wrong. I tried e-Mailing support@hostgator.com but theres where the issues lie (email) so that cant help me much as I cant even read my ticket auto-response with the ticket # Heres my e-Mail again (slightly modified): Good Day, I and my clients are having issues with e-Mail recently (last few days). Apparently both receiving and sending. I have hardly gotten any mail (though some is coming through and some going on some of my accounts) - though I know that people have been sending me mail and I have not received it (multiple people on different domains/networks). I have also sent out mail and have noticed that people are not receiving it. On the client side the little e-Mail that does come through receives fine (no errors - etc). With sending, I also don't get any errors - etc. Server: SAAB Server IP: 67.19.186.2 If you could please check this with utmost urgency. It is the 1st and I need to send out invoices today! Once again this is not a client side problem as the mail that is on the server gets received fine and the mail I send; sends fine (to the mail server). The issue seems to be once it gets to the server that it doesnt go (or come) any further. I have spoken to lots of people that have apparently sent me mail and I have not yet received it (going on to) 2 days later. I have also tried sending myself e-Mail to a free webmail account I have and not received mail on that account from myself (only other people). Usually delivery receipts (this email im testing with; ***@webmail.co.za; the mail server does send out delivery receipts) and they usually come within 5 minutes or so. It is now a couple of hours later and no delivery receipts nor is there any e-Mail on that account I sent the mail to (from my HG hosted e-Mail). This seems to be affecting not only me (osirion.co.za) but other domains (my clients) on the SAAB server as well. PLEASE HELP! ITS THE 1ST AND I NEED TO SEND OUT INVOICES; I ALSO HAVE OTHER TIME CRITICAL EMAILS THAT I REQUIRE TO RECEIVE.
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Web Hosting / Web Design / Web Development / Search Engine Marketing & Optimisation / Internet Access Car performance parts, accessories, styling, lambo/body/HID and xenon light conversion kits Adult web site design, porn web development, & adult hosting Escorts, strippers & adult clubs directory 4x4 Accessories and Parts, Hydraulic Winches and Electric Winches for Off Road Sound Deadening |
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#2
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Thanks to Steve from support@hostgator.com for sorting out the problem.
Just for everyone's information; it was actually a file on my site which submitted an e-Mail to us for newsletter signups. Insufficient checking on the scripts side made it exploitable to send out spam. I am going to review the file and make the necessary changes to it. Thanks once again HG!
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Web Hosting / Web Design / Web Development / Search Engine Marketing & Optimisation / Internet Access Car performance parts, accessories, styling, lambo/body/HID and xenon light conversion kits Adult web site design, porn web development, & adult hosting Escorts, strippers & adult clubs directory 4x4 Accessories and Parts, Hydraulic Winches and Electric Winches for Off Road Sound Deadening |
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