E-Mail accessed with webmail missing

[tobywhite7]

Not sure whether anyone else has had this problem, or is it a result of the recent server outage (or was that just a reseller based server?)- but have been notified by a friend who uses webmail to view messages for an email address set up on my domain, that the messages that had been there before have now gone without warning

any ideas?

cheers

Toby

[eLIANT]

Check settings for autoarchive/delete.

[tobywhite7]

Originally Posted by eLIANT

Check settings for autoarchive/delete.

thanks for the reply

i have checked to see if there are any settings like this

if it is 'Aging' which you can enable after you login to webmail, this isn't checked.

My friend uses Horde but I haven't found anything within here which I could disable

There's an option called 'Perform maintenance operations on login?'- could this be the reason why the messages aren't there?

Cheers

[slapshotw]

Maybe his pop3 mail client is deleting the mail after he's accessing it?

[eLIANT]

Originally Posted by tobywhite7

if it is 'Aging' which you can enable after you login to webmail, this isn't checked.

There's an option called 'Perform maintenance operations on login?'- could this be the reason why the messages aren't there?

You can set "'Perform maintenance operations on login" to be on or off, but if you don't HAVE any "maintenance operations" defined, then turning them on has no effect.

"Aging" IS what I was referring to.

Next, I'd follow Slapshotw's advice and check the settings of any email clients that access that email account.

One more thing - that outage you mention. Was that a mail server outage?

[tobywhite7]

Originally Posted by slapshotw

Maybe his pop3 mail client is deleting the mail after he's accessing it?

im pretty sure that he's not using a pop3 mail client to view his messages- i think he was just viewing them online with webmail

[tobywhite7]

Originally Posted by eLIANT

You can set "'Perform maintenance operations on login" to be on or off, but if you don't HAVE any "maintenance operations" defined, then turning them on has no effect.

"Aging" IS what I was referring to.

Next, I'd follow Slapshotw's advice and check the settings of any email clients that access that email account.

One more thing - that outage you mention. Was that a mail server outage?

there aren't any 'maintenance operations' defined, so that shouldn't be the problem

aging seems to only work with pop3 sessions, so again, this shouldn't affect what my friend is doing by accessing the mail online only

the server that went down was the one in the last few threads- something along the lines of:-

Skyline Major outage 4/19/07 server ip 67.19.58.194 - i think there were some mail services being run on it but looking back again unless it was on the server i was using it shouldn't have caused any problems for me

thank you for you replies, much appreciated =]

[Serra]

Originally Posted by tobywhite7

aging seems to only work with pop3 sessions, so again, this shouldn't affect what my friend is doing by accessing the mail online only

You might want to ask support about aging. Aging is flaky and at one point HG announced that it had been disabled.

[tobywhite7]

thanks will contact HG support now and see what they have to say

[tobywhite7]

found problem-after contacting HG support, looked at all settings in Mail on Mac OS X 10.4.8

found that all messages are set to be removed from the server after one week by default

i had set up the email account on my computer as well and was storing the messages going through this account although i hadn't realised it as it as i thought it was something with webmail!!

if you're using a Mac check that this option is disabled if you want to keep messages on the server.

[eLIANT]

Originally Posted by tobywhite7

...settings in Mail on Mac OS X 10.4.8 ... all messages are set to be removed from the server after one week by default

that's what I (and slapshotw) meant when I said, "check the settings of any [emaphasis added] email clients that access that email account."

[slapshotw]

Originally Posted by tobywhite7

if you're using a Mac check that this option is disabled if you want to keep messages on the server.

This is an option with all POP3 email clients-- Outlook, Outlook Express, Thunderbird, etc... and is why we asked you about the pop3s before.