Domains Down on Civic Server - No Response from Support

newhall · #1 02-13-2007, 12:49 PM

None of my domains in my Reseller Account are accessible as of 30 minutes ago:
www.newhallstudios.com
www.newhallstation.com
www.seekhomes.com

Sites do respond to Ping and FTP works ok. Can someone look into what's going on? I sent email to support 25+ minutes ago and I've been waiting on hold to talk to someone but it's taking 5-6x longer than normal.

Notified Support of slow page load times more than 1.5 hours ago, but nothing was done to correct the problem. Now it seems the problem has gotten worse.

harald.walker · #2 02-13-2007, 04:36 PM

Your sites are reacting. I also had my site slower and on and off noticed a high server load on gator210. It seems better now.

newhall · #3 02-13-2007, 05:26 PM

Support did finally help and the sites are now loading ok. According to support: "The server had a huge load we have fixed the problem." I assume they restarted Apache and shut down the offending site, if that was the reason. I would really help to get more specifics when these types of issues do happen.

Serra · #4 02-13-2007, 05:34 PM

Quote:

Originally Posted by newhall

I would really help to get more specifics when these types of issues do happen.

Its their policy not to say anything.... they would have to kill you.