Do You Phone to confirm every order?

It says in the Knowledgebase that my order will be marked as fraud for the following reasons

1. Your IP may have been too far of a distance from the listed address upon order.
2. The phone number we called to confirm may have been incorrect or unanswered.


Does this mean that if you dont speak to me by phone,my order will be seen as a fraud,

[MachineDog]

It's saying that if you're IP is far away from the billing address or something like that, it will flag it as possible fraud and need to be called in.

[Serra]

Originally Posted by BoonDog

Does this mean that if you dont speak to me by phone,my order will be seen as a fraud.

From what I've seen, HG and many other hosts see a lot of fraud. It is likely that they will want to speak with you on the phone if your order doesn't appear to be legit.

However, I did read a post where one of the HG staff said that they will take a fax with your Driver's License and credit card photocopied on them. You could call and verify that.

[GatorJay]

Originally Posted by Serra

However, I did read a post where one of the HG staff said that they will take a fax with your Driver's License and credit card photocopied on them. You could call and verify that.

Correct, if there is absolutely positively NO WAY possible of contacting us by phone. Then a fax with that information works as well.