How do I cancel my account?

[hotdog]

As the title suggests

Can't find anything from the help files.

[quietFinn]

http://www.hostgator.com/cancel.php

[hotdog]

Thanks

Dang, does this crap ever end, after entering all my details (which only i should know) I get an email stating "Your request has been received by the Sales department, and one of our Administrators will be contacting you shortly."

I DO NOT WANT TO BE CONTACTED, I WANT AWAY FROM HOSTGATOR

No use posting my experience here over the last year, would only get deleted, shucks, this will probably get deleted but to be honest I don't really care

As they say, I'm outta here.

[quietFinn]

Yes, they ask things only you should know, to make sure that only you are able to cancel your account.

Oh boy you sound like someone who's been arrested and is impatiently waiting to get out

Originally Posted by hotdog

Thanks

Dang, does this crap ever end, after entering all my details (which only i should know) I get an email stating "Your request has been received by the Sales department, and one of our Administrators will be contacting you shortly."

I DO NOT WANT TO BE CONTACTED, I WANT AWAY FROM HOSTGATOR

No use posting my experience here over the last year, would only get deleted, shucks, this will probably get deleted but to be honest I don't really care

As they say, I'm outta here.

The cancellation is done manually through the ticket system, that is why "Administrators will be contacting you shortly." A ticket is created. Good luck to your next host.

[Serra]

If I ever fill out the form for a cancellation, please feel free to contact me first!

[MachineDog]

:\ Sounds like you had some real problems with the support..

[JeffR]

Originally Posted by MachineDog

:\ Sounds like you had some real problems with the support..

Well, nobody's perfect. I emailed support to warn them that a virus has picked up my domain and I'm getting 20+ bouncebacks per day. They told me to clear the virus's off my computer and ignored the part where I told them I didn't have a virus (I don't, it keeps happening when my machine is off).

At least this (my issue) wasn't critical and at least I registered it with them. This seems to be the point a lot of times though. Support (at various companies in every industry, including my day job) don't take the time to READ and UNDERSTAND the comments. Then stop and think about it. They read "virus" and tell you how to clear a virus. They read "can't login", and talk about cookies.

Those are my 2 cents. Support people should be taught to think, when most of them are given cookie-cutter, boiler-plate responses and just fire off random answers.

That's my comments for today. Not specifc to HG, I've had no problems really, just CSR's I've encountered.

[MachineDog]

Like that, lol I had setup a program the other day which took me two hours to convince them that since it was automated it installed it under the owner of "nobody" which meant I had no control over the files, even to delete them. I've had a couple other small problems though aswell that took me hours to escalate. Even some questions that took me awhile to get to someone that could give me an answer.

[tina]

oh!
glad to read !!
and I always thought it was just me! I called it "conflict of semantics"..wondering if i just don't explain myself well, since the answer seemed like they never read past the first sentence..

It sure has gotten me to learn and read and learn, so I can solve my own problems. Also so I can identify (like you can "MachineDog/Kid") ,when is it server side problems - or my lack of knowledge of the "workings".

From all "support team", this gentleman is my favorite !! The times I have written I let out a sight of relief if he's who answers, because if I write back quickly I can have a coherent exchange !!

Shashank Wagh, (nick: Joe)
Senior Technical Support,

That is just life in general.
To some people it is just a job and they just do not care.
Others just do a good job and care about doing their best.

(not much difference in a hospital setting....)

[MachineDog]

Yea, Joe heads the support team I think and has more experiance and access to the servers. Sometimes the chat support operators don't even have access to the servers. LOL yea, same way in a hospital. :\

[Serra]

I find the lack of support reading my emails to be slightly upsetting. I spend a lot of time saying "PLEASE READ THE STUPID EMAIL BEFORE YOU REPLY MORON" in a nice way. I try to make the emails as short as possible and include as much deal as I can, but they can't seem to read more than 10% of any given email, which make their replies down right stupid.

Like "gnuPG isn't working on my machine" and I get back a reply that tells me how to create a CSR for an SSL move. Or worse yet, "We looked at it and nothing is wrong."... except a script that wouldn't run before, runs now just fine.

[pli]

Originally Posted by Serra

I find the lack of support reading my emails to be slightly upsetting. I spend a lot of time saying "PLEASE READ THE STUPID EMAIL BEFORE YOU REPLY MORON" in a nice way. I try to make the emails as short as possible and include as much deal as I can, but they can't seem to read more than 10% of any given email, which make their replies down right stupid.

ditto - An exception generally however is Joe

P

[MachineDog]

There are a couple that actually know what they're doing though however. Unfortunately though my last ticket took a mindboggling 12 hours for a response.

[wussu -]

Originally Posted by tina

From all "support team", this gentleman is my favorite !! Shashank Wagh, (nick: Joe)
Senior Technical Support

i agree - he reads what you write, understands it, investigates it, then writes back acknowledging the problem

it's hard to see much of a future for him in technical support