Disk Space / Bandwidth Upgrade

[Holmis]

This must seem like a dumb question to all of you hardcore gators, but I just have to ask.

Where in (I guess) whm can I see my total diskspace and bandwith allocation? I'm guessing this is displayed somewhere for me to see so that I can see when my reseller plan has been upgraded.

Thanks in advance,

[quietFinn]

Originally Posted by Holmis

This must seem like a dumb question to all of you hardcore gators, but I just have to ask.

Where in (I guess) whm can I see my total diskspace and bandwith allocation? I'm guessing this is displayed somewhere for me to see so that I can see when my reseller plan has been upgraded.

Thanks in advance,

How about here?
Account Functions-> Create a New Accounts-> Account Resource Limits

[ldearing]

yes, i have to agree, it seems a good compromise - i understand perfectly the reasons to migrate current users slowly... and i think HG is great to give us the upgrades... but we do indeed need to plan. right now im fine but i know some of you are filled to the rafters on space. whatever it looks like, just tell us.

[gingalley]

So without any time frame, it would be just as easy to upgrade and then downgrade again??? Still confused here.

[Holmis]

Originally Posted by quietFinn

How about here?
Account Functions-> Create a New Accounts-> Account Resource Limits

quietFinn rules as always.
This did the trick and was exactly what I was looking for.

Thanks...

Btw, is that massive storm going to hit Finland?

Holmis

[ldearing]

Originally Posted by gingalley

So without any time frame, it would be just as easy to upgrade and then downgrade again??? Still confused here.

sorry to be unclear... for those of us who can wait a bit, knowing when the upgrade would happen allows us to plan forward. if you are under the gun now, an account adjustment might be neccessary just to "force" the upgrade.

[Serra]

Originally Posted by ldearing

sorry to be unclear... for those of us who can wait a bit, knowing when the upgrade would happen allows us to plan forward. if you are under the gun now, an account adjustment might be neccessary just to "force" the upgrade.

If you really, really need the new plan, which I suggest that MOST people don't NEED it, they just can't WAIT for it, then you should open a new account and cancel the old one.

[erdean2]

Hi All,

Do we just check our control panel for any changes right...

Ed

[Serra]

That would be one good way of telling if you have it or not.

[spurdog]

I find it amazing.

HG have updated their plans - EXCELLENT.

Now people are suffering from the "must have" syndrome.

The way I see it is;

To be a reseller you need have a business plan and if that plan tells you require more now or in the very near future, then you should have upgraded before now. Leaving things to the last minute is not good business. On the other hand, if your business plan still has some considerable time to run, then just sit back relax and wait for the upgrade.

If you are like me and can't relax, no matter, its great fun checking your "christmas stocking every day"

[barna]

Originally Posted by Serra

If you really, really need the new plan, which I suggest that MOST people don't NEED it, they just can't WAIT for it, then you should open a new account and cancel the old one.

Yes, good idea but it is a pain to transfer all my accounts (56 sites) with mysql dumps and e-mail accounts. Full backup is not possible or you need an admin to do it for you and obviously they won’t do it for you since they are busy enough. I contacted sales with the following question “has any server been upgraded yet?” and the answer was “we are working at approx 3 a day since we started”. Okay, lets say it is true. That would be at least 30 servers only in January? I wish I was so lucky to be on one of those 30 servers… Anybody?

[Hadoken]

Hello,
3 servers a day is a good one I think ? They can handle problem if something happen.
Imagine if they change 50 servers a day and 20 have a problem because of that ? It will be very difficult for them to handle that and a lot of customers will be disapointed. (I don't want to be one of them ).

Anyway do you think they started changing server from hostgator1 ? So it's mean they are at around hostgator30 now?
One of my site is at hostgator50, perhaps I will have the upgrade in 1 week ?
If it is true, I will let you know , but I prefer they make their move smoothly and wait a little longer.
Have a good day,
Cya,
Hadoken


PS : Thank you for the info Barna

[DarkSorrow]

So why is it that the Semi Dedicated users get shafted? Looking at the Webhosting it appears that nothing was changed for us Semi Ded users. We pay more and get less in return now?


Swap Users
200 GB space
2,000 GB Bandwidth
$14.95

Semi Ded
25 GB Space
500 GB Bandwidth
$74.95

Should lower our pricing for Semi-Ded since the lower plans now outclass the Semi Ded.

[dapaintballer331]

Well I'm on server 27, and its been way more than 10 days since this started.

Does HostGator actually own a server farm? It seems theer servers are owned by theplanet.com (or at least have the cpanel licenses owned by them)

[tomowa]

So why is it that the Semi Dedicated users get shafted? Looking at the Webhosting it appears that nothing was changed for us Semi Ded users. We pay more and get less in return now?

Swap Users
200 GB space
2,000 GB Bandwidth
$14.95

Semi Ded
25 GB Space
500 GB Bandwidth
$74.95

Read through other topics here on the subject, to understand why. On the semi-dedi, you have very little chance of getting suspended for CPU over use. On the shared, a big time chance....But they offer them, because they look good to people....All that space and transfer.....

A poor analogy...You buy the latest hot rod rocket car, 150mph no problem....You might get by a time or two "using all it's resources at 100+mph", but sooner or later you get caught, and shut down. So you have this 'fancy on the outside machine' that GM or who ever sold you on, but can't really use it.

Really it was dumb of HG to offer these 'super duper' plans, but they had to do it to keep up with all the other budget hosts offering more than realistic.
But that is what most people want, cheap hosting, not quality and reliable, such as you would get on a semi-dedi or dedi......

[spurdog]

Question.

Has any reseller actually been upgraded to the new plans without paying for an upgrade yet?

HG seem to be keeping quiet on this subject.

John

[3Cell Hosting]

I am a reseller on copper plan. I think HostGator have made some good changes and after previous upgrades (I have been here a few years now) where you got nothing unless you paid or quit and came back, this is a good deal.

I agree that the lack of timeframe info is a pain but I guess I don't NEED the upgrade yet, even though I do WANT it as Serra said. It does remind me of the previous big change where time was an issue - the phpsuexec (or similar) upgrade - not sure my server (cadillac) ever got changed

All my sites work - customers are happy - downtime almost nil - cost is value for money - HostGator are still tops in my book.

All I need to do now is get WHM Autopilot to run cron jobs so I guess I best look at the rest of the forum now for some answers

Cheers for now

David

[jono]

Originally Posted by GatorChad

Hello,

The new plans are for clients who upgrade, joined within 30 days of the new plan release effective immediately, and for our existing clients once we have upgraded the server that their sites are on.

Here's why.......
Just because our plans have increased that doesn't mean all the servers that are currently filled can handle the new plans . New servers being filled will have 25-35% less clients on them to be able to handle the larger plans. This policy has nothing to do with us trying to force upgrades, nor is it because we are greedy.

The cell phone companies have it easy. They first make you do the contract, then they can add towers where it's needed. We obviously can't add servers to your server since it's a single server that runs each box rather then a network. Nor is it easy moving a dozen or more sites from one server to another.

So we thought: "how can we increase our plans to remain competitive while it being fair to current customers, without overloading current servers which would result in more downtime?" (in a nutshell)

Here were our options:
- Give all the clients on filled boxes who joined prior to the new deals the new plans. This would result in = overloaded boxes / a lot more downtime
- Start converting our older servers to have larger hard drives for more storage room.

So where does our policy leave us:
Any new client that signs up for service will automatically be placed onto a server with the newer specifications. However, we certainly value the business of our existing customer base, so over the course of the new few months we will be seamlessly upgrading the existing servers to new chassis with higher capacity hard drives.

We ask that you would consider this:
What's better?
1. us never changing plans and you never having the option to get a better deal.
2. us changing plans and you being able to take advantage of the new plans.

If you'd like to get the new features now, you could also upgrade your plan at www.hostgator.com/upgrade.php to the next package up as well and that would upgrade to the new package specs.

other hosts upgrade within 24hrs.. seems odd.. that no emails were sent .. oh well

[prodesk]

This whole process of providing new, faster servers, new larger disk quotas, new greater bandwidth limits to new customers while keeping existing resellers/customers on the old servers with the small disk quotas and the lessor bandwidth limits while charging both new and old the SAME @$%#@$%^@#$ RATES is pure BS and could even be illegal!

Support told me that I could buy into a new reseller account and then manually move all my client accounts to that new reseller account and get the new disk and bandwidth quotas, but that is stupid!

Do you have any idea what it would take in time and resources to manually establish all my reseller client acccounts on the new server, then move all of them via remote FTP?

Of course then I was told that I could simply upgrade my account for $10 and then I would get the new disk and bandwidth limits.... but then I was told that this isn't true, that upgrading my account would not move my reseller account to a new server with the new disk and bandwidth limits...

But then upgrading my account would have required downgrading it for andother $10 after it was upgraded since the reseller new account structure already provides significantly greater disk and bandwidth quotas, so the actual upgrade is more a vehicle for change than a need for capacity... So I can pay $10 to upgrade then $10 to downgrade ot pay the new higher upgraded fee every month... Oh, but then no one seems to know if this will really result in the account being set at the new disk and bandwidth quotas anyway...

So what do we do... I do need to do something because I have client accounts that are regularly causing disk or bandwidth quota warnings so I need to either upgrade with no idea if this will work, buy into yet another account and manually setup and remotely ftp all the client sites to the new server accounts... But I really do not want to invest the time and resource necessary to accomplish this simply because HG has made such a @%@% stupid business decision...

Or I can simply sign up with a more professional, reputable host and find the time to move all my clients currently on the HG server...

Because if you guy try to charge me for going over disk or bandwidth limits I can guarantee that I will see you in court over it!

I am sorry but this is just so much @#%!@%!@$%^!@%^@!%!@$%^!@$^%@$^@$^@$^@$^@$^@$%!@% BS that I can't believe it...

How on earth could you guys have made such a stupid @#%@%@!% decision to screw all your existing customers over in this manner when it would have been so easy to simply move the existing accounts to the new servers and then repackage/upgrade the older servers and bring them back on line under the new structure...

I just can't believe that any professional organization today would make such a @%@!%@$#5 stupid decision... Obviously the liberal mind at work in this process!!!

[Pitrow]

Originally Posted by prodesk

This whole process of providing new, faster servers, new larger disk quotas, new greater bandwidth limits to new customers while keeping existing resellers/customers on the old servers with the small disk quotas and the lessor bandwidth limits while charging both new and old the SAME @$%#@$%^@#$ RATES is pure BS and could even be illegal!

Blah blah blah, whiny *****y ranting... blah blah

I just can't believe that any professional organization today would make such a @%@!%@$#5 stupid decision... Obviously the liberal mind at work in this process!!!

So I guess you don't have a Cell Phone huh? Because this is exactly what cell companys do all the time... change plans and add features and mintues, lower prices, etc. But do you get that new plan simply because you're an existing customer? No. You have to wait until your contract is up or you pay a fee for breaking your current contract. Same thing is happening here, only HG has decided that as they get time they will upgrade your plan for free. There is nothing illegal about it. Do you go ranting and whining to your cell phone company a lot?

The fact of the matter is, this is a very common business practice designed to keep the company competitive and attract new customers. If you really feel that strongly about it, why don't you do us all a favor and go somewhere else?

[slapshotw]

Prodesk-- When you lease a car, and they come out with a new model, do you get to go in right away and get the new model?? Of course not! Do the new customers? Of course! But for some reason I can't imagine you go into the car dealership complaining about that, especially with the attitude and tone you've taken on this forum. I guess they're not as "liberal minded" as hostgator?

In fact, HG is doing one-up on that. What Hostgator's doing is akin to the dealership saying "OK, we'll upgrade you COMPLETELY FOR FREE if you just wait. You don't have to do anything-- the new car will just magically appear in your driveway one night. If you want that night to be tonight, you can pay us $10, the cost of a few cups of coffee, and get it. Otherwise you'll still get it, just wait for us to make sure we can give them out to everybody and still make sure they work correctly."

-Matt

[ldearing]

Originally Posted by prodesk

...old the SAME @$%#@$%^@#$ RATES.

... so much @#%!@%!@$%^!@%^@!%!@$%^!@$^%@$^@$^@$^@$^@$^@$%!@ BS that I can't believe it...

... a stupid @#%@%@!% decision...

...such a @%@!%@$#5 stupid decision... Obviously the liberal mind at work in this process!!!

Dude, a $4.00 can of compressed air can fix your sticky keyboard problem.

[dvduval]

I have 3 reseller accounts.
I just want to get one moved to the new plan.
How can I make this happen?
Do I have cancel one account and open a new one, or can you manually upgrade for me?

[ldearing]

conact sales/support on this. the post here wont get it done - you can just upgrade one of your plans to the next higher level program and it will be created at the newer higher allocations. this will work for plans that really NEED the extra space now... or for those of us who can, wait for the upgrade to happen for us.

[prodesk]

Sorry guys, but the stupid comparisons to long term contracts makes no sense at all... The contract with Host Gator is month to month. In december, over a month agou, Host gator announced new servers and new disk space/bandwidth quotas for BOTH new and existing resellers! Additionally, they started advertising the new quotas as assigned to the existing reseller package descriptions.

We have patiently waited for them to get their act together for more than a month now and they still don't have a clue when the advertised quotas will be available to existing resellers, yet they don't have a problem collecting what is now an exhorbitant fee for their old quota accounts despite the current advertisemenets.

Sorry, a month to month contract is just that, a month to month contract! As of January 1, 2007 they are in default of their contract as they are failing to deliver what they have contracted to proved by their very own terms of services and other publications and advertisements.

Anyone who signs a multiple year contract for internet services these days should consider removing themselves from the gene pool, as doing so is just as stupid as comparing a month to moth contract with a multi year lease.

Bottom Line - As of January 1, 2007 Host Gator received a payment for a reseller hosting package as described on http://www.hostgator.com/resellers.shtml, they have failed to deliver the services as described on http://www.hostgator.com/resellers.shtml. That puts them in breach of contract and brings into question the issue of false and misleading advertising possible in an attempt to increase the value of the company or its stocks or to allow the misrepresentation of financial facts to lenders or others... can anyone say Enron...

Hmm... Is it just a coincidence that Host Gator has recently moved their headquarters to Houston, home of Enron...

Hmm... interesting, very interesting and maybe even worth looking foruter into...