Decent service but beware of limitations

[npv]

1) Unlimited disk space on the "business plan" - Reality is between the apparent restriction on number of inodes and not being allowed anything but website files on the server (ie no remote backup for example) it's virtually impossible to use any appreciable amount of disk space. If you're buying for the unlimited space consider exactly what you intend to use the space for. And read the TOS carefully because it might not be allowed.

2) Support - Work with you to resolve issues and are relatively responsive. I find the text/live chat to be useless for most issues and the ticket system seems to get things resolved much quicker. Don't know if it's a different tier of support maybe?

Just my 0.02 cents

[GatorDHanna]

Thanks for your feedback.

1) We rarely suspend accounts for going over our inode limits. The biggest impact a customer encounters from using a lot of inodes is that their site is not backed up automatically, but even this impact is relatively insignificant for a majority of our customers.

The more relevant concern to us is CPU / resource usage, which we do monitor closely. However, CPU / resource usage issues only apply to a very small percentage of our customers and typically some basic optimization work can alleviate most resource usage concerns.

Reading the TOS carefully is good advice before signing up for any web host. Ours is actually much shorter and much more straightforward than many of the similar agreements around the industry, so reading ours shouldn't be too confusing or lead to any misunderstandings.

2) Our ticket system is staffed by Linux system administrators whereas our phones and live chats are staffed by technicians who are essentially webmasters. Our most experienced customers are probably on the same par technically as many of our live chat and phone technicians.

The live chat and phone technicians can actually be a great help to many of our less experienced / less technically savvy customers, but when the issues start getting more complicated, they get less and less helpful simply because they don't have the same level of experience and access as our other administrators .

This is simply the case because we don't have enough experienced Linux administrators to answer every phone call and take every live chat in addition to handling our ticket load. Ideally, our entire company would be staffed by level three system administrators, but we simply can't find enough of them to make that happen.