curl

cshep · #1 10-22-2006, 07:01 PM

Warn people that they will need to write to support to have curl enabled on a per account basis. I fought with a cron job for hours before I realized curl was not enabled on one of my accounts. Its enabled on my main account, so I stupidly assumed it was available for my client accounts as well...silly me.

HG has great tech support, but some of their restictions make using their servers a pain in the neck. Some settings/rules seem down-right paranoid. I know I can go with a dedicated box, and I'm sure I will as my client base grows, but for right now it's not an option.

I'm starting to fear that I'll wake up one day to thousands of emails from clients stating that their sites are not working because HG changed some fundamental configuration without warning.

Serra · #2 10-22-2006, 07:36 PM

Quote:

Originally Posted by cshep

I'm starting to fear that I'll wake up one day to thousands of emails from clients stating that their sites are not working because HG changed some fundamental configuration without warning.

Yes, that will be the day you convert to a dedicated server. I'm fairly sure it will happen at some point. I got sick of the changes, adjustments and other problems. I could never go back to shared hosting.

cshep · #3 10-22-2006, 08:12 PM

I've had many shared and reseller accounts with other hosting companies and I never worried they were going to change/update something that would break all of my sites...it just never happened. Every host I've ever used has always sent out email notices weeks or months ahead of scheduled updates...especially if they knew their was potential for breaking scripts. HG really needs to work on notifying users of changes before they occur.

Although I've been fairly happy with HG, and admire their attention to security and rapid support response, I have to admit I'm very worried.

As far as getting curl enabled on an account by account basis, that information should be in the knowledge base...along with any other oddities that exist. The knowledge base at this point is filled with very fundamental information...nothing too technical (or all that helpful).

I wish I worked for HG...I see promise with this hosting company, but I also see problems that may very well lead to its downfall...at least for reseller accounts. Stability (meaning things don't change without notification), communication and a thorough knowledge base are essential components to the longevity of any hosting company.