Confused Support?

[AngelFire]

Another Support Review, not a pleasant one this time round.

I join Live Chat as I seen a post about something that I needed to get some clarity on. It was in relation to running my sites Kayako Support Suite and Live Chat.

Firstly I was informed that this is NOT allowed on a Shared Server. I then inform them that my Business can not run without Kayako Support and its Live Chat. And I requested a link to Cancel my accounts. I was then asked to hold a moment.

When Support can back I was then informed that the Supervisor said it was allowed on Shared Servers. So a little confused, one person saying one thing, then when you request a link to cancel your account you are then told that it's allowed?

Like a little confusing ...

[GatorDHanna]

I apologize about the confusion.

Occasionally, our frontline representatives are not informed about the compatibility of every script and whether or not it is allowed. Ideally, they should contact a supervisor or colleague to clarify before giving you an answer, which is why this experience was less than perfect and frustrating.

With that in mind, I will clarify and say that Kayako is indeed allowed on a shared server.

If you remember who you spoke with as well as the approximate time/date, please PM me that information. I'd like to check into the chat log and see what went wrong exactly.

[AngelFire]

Douglas, I have a copy of the transcript. Would you like me to forward this to you?

[AngelFire]

This issue has now been resolved with Douglas. You can now change this is a Positive and Closed.

[GatorDHanna]

Originally Posted by AngelFire

This issue has now been resolved with Douglas. You can now change this is a Positive and Closed.

Thanks! I'm glad I was able to help out.