Coming into my 4th month with HG

[SeanWT]

Well, it was back in october when I joined up to hostgator. I had been with various other webhosts before, but was looking for a new home. I mainly wanted to host a small forum, but owning several domains (dont ask me why I dont really use any of them) I opted for baby croc, which was a very reasonable package in my opinion.

Bit of a problem at the start, the billing was unable to accept mine or a friends credit card, thought it might of been a bug with the system but the support basically told me there was nothing wrong and nothing they could do. I then decided to pay via paypal which did work in the end.

I threw up the forum, noticed an error log being generated whenever I hit a php page, some missing library, contacted support and fixed very very quickly.

Fast load times, no problems experianced untill a couple of months into the hosting. There was some performance issues with loading pages, was very quickly resolved by the hostgator staff, turned out it was a user being problamatic with the load they were creating. Month later, same thing, presumably a different use, fixed very quickly once again.

Now I may of focused on the bad parts, but these were basically the only things that have caused my any trouble in my time being with HG. The load problems were due to users, not hgs fault and they resolved it very quickly without fobbing me off (as I have other hosts to before).

It was an easy and quick proccess to get my jailed ssh aswell.

There is one chink in the armour however. ModernBill, I assume this is what caused me my initial problems trying to sign up with my credit card, but it has another problem which I found somewhat annoying. When an invoice is generated, im not told about it untill 5-6 days later. Not a problem for most people but for me it is.

Yes I am aware invoices are generated on the same day each month (tho I wasnt sure if that was the case before, not knowing if a month was defined by 28 days or what) and I should be ontop of this by now, but a little reminder on the day the invoice is generated would be alot more useful than 5-6 days later. I contacted support about this matter, since I have to pay using paypal it can cause slight problems. I hopefully wont be charged a late fee this month but I wont be able to pay untill the 30th, invoice generated on the 20th, and recieved the email on the 26th. (if I had recieved the email on the 20th, I would of paid on 23rd)

Not a major issue, but something other users should be aware of, as it has caused me a bit of bother. Was the support correct in saying that they cannot change when the emails are sent? I find it hard to understand why the emails are sent out so late.

But all in all I am very happy with HG. If the problems with ModernBill were rectified I would be alot happier however.

[GatorWesley]

Thanks for the review. If you are able to pay your invoice on the 30th, then no late fees will be generated as that is still within the 10-day grace period window. You may want to consider setting up a Paypal subscription to automatically pay your hosting for you every month (like having a credit card on file would do). The best time to set this up would be on your next invoice creation date of 2/20 and you can do this directly from billing on the invoice screen.

Again thanks for the review and thank you for your business.