[Closed] HostGator NON-SUPPORT..So someone else please help

[Buckshot]

Since I have been unable to receive a correct answer from the company I am PAYING to host our accounts ( HostGator), I am asking any users of this board if they could possibly be nice to help out where others have not.


I need to know my address to localhost of mysql sever

I have no idea and have not received any help on it either. The answer I received was the wrong address.

What does it look like? Does it look like this?

/usr/local/mysql

All I need to know is MySQL Server IP or URL..Thanks

[NewGuy]

"localhost" should be enough. Not sure why you would need the full path.

By the way, I'm in the same boat as you as far as support goes. I'm a brand new customer and am thus far extremely unimpressed (angry) at the level of (non) support I have been receiving.

[Buckshot]

"localhost" as in being IP? Im a little green when it comes to a few things.

I wouldn't have asked support if I knew, but I guess my question was to trivial for them to help anymore. We emailed back and forth and tallked by IM, Then boom no one responded. That was last week and still no answer.

[NewGuy]

No, just use the word "localhost" dhould be all you need.

I assume you are trying to set the database connection variables in some sort of config file, right? All you should need is something like the following:

$dbhostaddress = "localhost";
$dbname = "accountname_databasename";
$dbusername = "accoutname_datbaseusername";
$dbpassword = "yourdbpassword";

If localhost does not work for you, enter 127.0.0.1 and give that a try.

[GatorBrent]

We don't read the forum on a daily basis. If you have a problem email support@hostgator.com please. All tickets are responded to and we help everyone.

[Buckshot]

I did!! Last Week!! Thats why I am posting here!!!

[GatorBrent]

If you did last week then your ticket was answered. What's your ticket number?

[Buckshot]

Ok. Yes the ticket was answered. It didn't solve my question. here is the ticket # [HGSupport #BSV-62812-285]:

I asked support if my localhost addressed looked like this

So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",

They said yes. I emailed back and said that didn't work. Never heard from them again.

That why phone support could come in handy. I gave up waiting for reply email back and took my question and problem to the board where it was answered.

It took a user from this board to help me out.

What you pasted is a DBI connect string. I told you I wasn't familiar with the syntax.. however if the below was correct "localhost" or "127.0.0.1" is the correct "MySQL Server IP or URL"

The error you replied back with was entirely different anything related to this. So I told you to double check your script configuration.

Perhaps reading the directions that accompanied the script would be helpful too. I provided the information you asked for..

[GatorBrent]

I have pasted the entire ticket in for your reference. We tried our best to help you, all you had to do was open the ticket backup and we would of continued to help you more.

Subject: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

I am in the process of installing a 3rd party rotating banner on one of my sites and need to find out where:

1) MySQL Server IP or URL:

2) Name of the database assigned

3) MySQL database username

4) MySQL database password

5) Table name for the script to create and use for the banners

Thank You. By the Way, the support Forum is down.

Attachments: message_source.xml (2.0KB) html_mime_part.html (1.0KB)



Mon Apr 12 2004 8:49pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

You would actually create this yourself within your cpanel. Please see our tutorials section for more information on addin MySQL Databases.

http://www.hostgator.com/tutorials.html

Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html




Mon Apr 12 2004 9:09pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

I would still need know

MySQL Server IP or URL:

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 9:10pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

localhost

Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html



Mon Apr 12 2004 9:17pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

Still do not know, I'll call and ask someone.

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 9:18pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

You would use the host: localhost

Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html



Mon Apr 12 2004 9:41pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

All I need to enter is the localhost address to get this launched:

Is the below correct?


So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 9:46pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:03pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

Please help!! You stopped responding.



All I need to enter is the localhost address to get this launched:

Is the below correct?


So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",
!!!!!!You stopped responding. All I need is the localhost address to finsih
this up.

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:09pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

Yes localhost would resolve to the IP address 127.0.0.1 for any scripts residing on the server

Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html



Mon Apr 12 2004 10:14pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

So I type in DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",
(exactly like that)
and It would automatically resolve to 127.0.0.1 ???

Also for future reference
DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2", is what i should
type in when using local host?

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:20pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

Yes. I'm not the best with using DBI.. so as far as the syntax.. I cannot verify. But the correct values were entered..

Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html



Mon Apr 12 2004 10:25pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

Thanks

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:27pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

Nope that was incorrect.

Here is the message I received

SQL Error message:
Unknown MySQL Server Host 'mysqlserver.yourname.com'

I reaaly need to know the localhost address.

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:28pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

Some place in the script you've forgotten to replace that with localhost


Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html



Mon Apr 12 2004 10:33pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

It asked for MySQL Server IP or URL

I typed in the box:
DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",

I asked a few times if that was the correct address:

That is all it asked for.

Are you sure that is the correct adrress for MySQL Server IP or URL?

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:35pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

You're missing something in the configuration. If it were the wrong address it would say

SQL Error message:
Unknown MySQL Server Host 'localhost'

rather than

SQL Error message:
Unknown MySQL Server Host 'mysqlserver.yourname.com'

Best Regards

--
Lyron F.
Systems Administrator
Hostgator.com
AIM: gatorlyron
http://www.hostgator.com

Hate waiting for support?
Did you know we have a tutorials section that covers 99.9% of cPanel operations and questions?
Check it out at: http://www.hostgator.com/tutorials.html



Mon Apr 12 2004 10:37pm EDT by webmaster@coondawgs.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Add to Requesters] [Block Sender] [Strip HTML] [Print Thread]

Subject: Re: [HGSupport #BSV-62812-285]: Question
From: webmaster@coondawgs.com
Reply-To: webmaster@coondawgs.com

I typed in exactly what I emailed you and asked if it was correct. I was
waiting on the correct address to local host before I submitted it.

Attachments: message_source.xml (2.0KB)



Mon Apr 12 2004 10:47pm EDT by support@hostgator.com (email)

[Reply] [Quote & Reply] [Comment] [Quote & Forward] [Forward] [Bounce] [Strip HTML] [Print Thread]

Subject: Question
From: support@hostgator.com
Reply-To: support@hostgator.com

Yes that portion is correct, but there is obviously another portion of the script that needs to be configured for this to work.

Best Regards

[Buckshot]

Im not gonna argue with you about it.

I asked the question to the forum and received the correct answer I was looking for last week when I emailed you.

Here is all the questions i had asked you in emails:

email 1

I am in the process of installing a 3rd party rotating banner on one of my sites and need to find out where:

1) MySQL Server IP or URL:

2) Name of the database assigned

3) MySQL database username

4) MySQL database password

5) Table name for the script to create and use for the banners

email 2

would still need know

MySQL Server IP or URL:

email 3

Still do not know, I'll call and ask someone

email 4


So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",


email 5

All I need to enter is the localhost address to get this launched:

Is the below correct?


So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",

email 6

Please help!! You stopped responding.



All I need to enter is the localhost address to get this launched:

Is the below correct?


So if it ask for MySQL Server IP or URL

I would type DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",
!!!!!!You stopped responding. All I need is the localhost address to finsih
this up.



email 7


So I type in DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",
(exactly like that)
and It would automatically resolve to 127.0.0.1 ???

Also for future reference
DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2", is what i should
type in when using local host?


email 8

Nope that was incorrect.

Here is the message I received

SQL Error message:
Unknown MySQL Server Host 'mysqlserver.yourname.com'

I reaaly need to know the localhost address.

email 9

It asked for MySQL Server IP or URL

I typed in the box:
DBI:mysql:coondawgs1_banner:localhost","cdawgs1_cd awgs2",

I asked a few times if that was the correct address:

That is all it asked for.

Are you sure that is the correct adrress for MySQL Server IP or URL?


email 10

I typed in exactly what I emailed you and asked if it was correct. I was
waiting on the correct address to local host before I submitted it.


As you can see in the first post of this topic, I asked where to find is MySQL Server IP or URL. Just like I asked you.

Thats why I hate this ticket system. I called and you said submit a ticket. I didn't call for a ticket, I called for the advertised phone support.

Thanks NewGuy for answering my probleml.

And this was answered several times within the ticket..

[GatorBrent]

Could you imagine us saying

$dbhostaddress = "localhost";
$dbname = "accountname_databasename";
$dbusername = "accoutname_datbaseusername";
$dbpassword = "yourdbpassword";

on the phone. =)


We answered all your questions, but yes they could have been explained more in detail.

[Buckshot]

Not everybody is a computer guru. That why I asked the dang question. maybe it's a trivial questions that most know the answer to. But I didn't.
Newguy answered it for me with no problem at all. I didn;t know what the localhost address looked like and asked if thats what it was. Had I been able to communicate via the phone like I thought I signed up with, then I could have quickly asked the question and received an answer.

Thanks again newguy for your help. Hope you fair better in the support department than me.

[NewGuy]

Originally Posted by Buckshot

Thanks again newguy for your help. Hope you fair better in the support department than me.

Glad I could help.

[GatorJustin]

This has been resolved, so it is being closed.