[Closed] 14 1/2 hours after ordering still no account!

[vandora]

I signed up for the Copper reseller account at 4:30 am est this morning. I got the email about my main domain, which is already resolving to the Host Gator server - which is great!

The email stated:

You will receive an email when your reseller status has been activated. (up to 10 hours)

Which I found perfectly reasonable.

When the 10 hour mark approached, I sent an AIM message to gatorsupport3.

Fri Jun 04 14:24:08 2004
me: Hello. Sorry to bother you. I've never had hosting support on chats before.
I was just curious... I signed up for a reseller account nearly 10 hours ago... Got the info for the main domain, but not the reseller account.
Should I be more patient, or should I worry?
gatorsupport3: Hello
gatorsupport3: you can enter to you WHM
gatorsupport3: http://ip/whm
gatorsupport3: that is your reseller info
me: Okay, I hadn't gotten an email about it, so I wasn't sure. What about the username/password, same thing as the main domain?
me: Sorry, it's not working for me, doesn't accept the username/password for the main domain.
gatorsupport3: do you got any email saying that your account will be activated in 10 hrs or somethig like that
me: Yep, got that 10 hours ago.
gatorsupport3: please email to support@hostgator.com for activating yuor account
me: Okay, thanks.

I emailed support@hostgator.com the following email:

Subject: Reseller account not activated

Hello. AIM support told me to email you. 10 hours ago, I signed up for the Copper Resellers account. I got the email for the main domain, which said I would get an email about the resellers account within 10 hours. I haven't.

I'm a bit antsy about this, because my domain is already answering to your servers, but I can not transfer my files to it without the resellers account (because of the lack of harddrive space without being under a plan).

Here's my info on the main domain, not sure what else you might need?

Domain: fubared.org
Username: #####
Your sites IP address: 69.93.237.34

My name is Kimberly #######, if that helps. I paid via credit card.

Thanks!
Kimberly

I recieved the following email:

Hi,

We have escalated the issue to the concerned department, they will guide you.

Please feel free to write in if you have any questions. We are more than happy to hear from you.

Warm Regards,
Support Staff.

I replied:

Thanks. I'm a bit worried over here, not knowing why it's taking so long.

Please help me out here!

Which was not answered.

At 5:35 pm, 13 hours after signing up, I decided to take my chances with the live chat.

Company: HostGator
Department: Support / Sales
Name: Jule
Email: tech@hostgator.com
Day: Fri 06/04/04 04:34 pm
---------------------------------------------
"I need help with finding out why my reseller account hasn't been
set up yet."
---------------------------------------------
** You are now speaking with Jule, Support / Sales. **
Jule : Hello, is there something I can help you with?
Jule : may I know your domain name
Jule : and when did you order the plan ?
Kimberly : Yes ma'am. I've been on AIM and email, and I'm still not
sure why my reseller account hasn't yet been set up, it's been 13
hours.
Kimberly : The domain name is fubared.org.
Kimberly : I ordered at 4:35 am est.
Jule : we send you welcome email
Jule : please check your spam folder
Kimberly : Yes, I got the email for the domain, but not for the
reseller account.
Jule : you mean you did not got the login details for whm ?
Kimberly : Yes, exactly.
Jule : did you got the ip address ?
Jule : and user name and passwd ?
Kimberly : I got 69.93.237.34 for fubared.org, and the username and
password, which don't work at 69.93.237.34/whm.
Jule : I have asked our Sales Manager to look in to this your account
will be active shortly
Kimberly : Thank you so much, I appricate that.

I have heard nothing since then.

I don't understand what the problem is, and nobody is telling me. My account hasn't been set up, or if it has, I haven't been told about it. My credit card has already been charged, as far as I can tell. I am able to log into ftp for my main domain, but I can't upload anything, due to it not being in a package.

I researched Host Gator and found 95% happy customers, so I thought maybe I'd found the host I've been searching for. I've had nothing but bad experiences with many hosts in the last 6 years.

Can somebody please activate my reseller acount, tell me why it's been so long and how much longer it might be, or give me a refund and I'll choose elsewhere? I'd rather the first - as I'd like to be a happy customer here, but it's a bit hard so far! It's 7 pm est, 14 1/2 hours later, and I still have no idea what the trouble is.

[vandora]

Could someone PLEASE help me out here? Or refund me my money? I have tried all day to get what is promised, I paid, and nobody is helping, and nobody is telling me anything. Why? I've tried to remain calm, but as it stands right now, you have my money, i have an unusable domain, and no reseller account, nearly 16 1/2 hours after placing my order, and I still have no idea why this is the case.

[vandora]

It's FINALLY been done, THANK YOU. I feel much better now, and am happy. Thanks, I'm not sure what it was all about, but I am happy now.

[GatorJustin]

My apologies for the delay, vandora, but I am glad you are now happy.

Enjoy your new server!

If you need anything else, feel free to start a new thread.

-Justin