Civic Server - FTP Downloads Very Slow

newhall · #1 02-19-2007, 01:33 PM

As of last week, when I FTP files to any domains under my reseller account (www.newhallstudios.com), I can upload at 1.2 Mbps but when I download files the speed is 3 to 4 times slower.

FTP download speeds down have varried from 170Kbps to 300 Kbps. It used to be able to download files via FTP 5 to 6 times faster.

Can someone look into what's going on? I opened a Support Ticket more than 2 hours ago and have not received a response.

PsiPro · #2 02-19-2007, 01:43 PM

How are the speeds over HTTP?

newhall · #3 02-19-2007, 01:46 PM

Even slower over HTTP...

newhall · #4 02-19-2007, 02:30 PM

Ran another test, FTP Downloads now running at 35 Kbps! Waiting for 3+ hours for this to be resolved.

HG please HELP!!

newhall · #5 02-19-2007, 06:28 PM

I am attaching screen shots of the FTP speed tests using the same 865KB file, same PC, same Cable Modem, same connection, same ISP, same FTP program, same settings, same everything:

(1) UMUC server on East Coast = 1.7 secs (4.86 Mbps)
http://www.newhallstudios.com/test/F...n_umuc.edu.gif

(2) Civic server in Texas = 53.0 secs (163.84 Kbps)
http://www.newhallstudios.com/test/F...Down_civic.gif

Tests were conducted 30 seconds apart.

Regards,
Chris