Cant login to Cpanel

[Misterpat]

Just purchased my VPS account and got setup very quickly. I guess I'm missing something, but I cant log into Cpanel on my server. Am I missing something?

I can log into the WHM no problem.

Any help would be great.

[quietFinn]

Originally Posted by Misterpat

Just purchased my VPS account and got setup very quickly. I guess I'm missing something, but I cant log into Cpanel on my server. Am I missing something?

I can log into the WHM no problem.

Any help would be great.

Did you create an account?
You can't log in to cPanel as root.

[alkutnet]

yes this problem happend to me too

when I created account

I cannot to login its cpanel

[Misterpat]

Originally Posted by quietFinn

Did you create an account?
You can't log in to cPanel as root.

That makes sense. I created an account with the same credentials as my other account here at HostGator. I tryed to connect via ftp to upload some files and I'm stuck on retrieving the directory for the account I just created.

Response:    220---------- Welcome to Pure-FTPd [TLS] ----------
Response:    220-You are user number 4 of 50 allowed.
Response:    220-Local time is now 10:21. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 15 minutes of inactivity.
Command:    USER ******
Response:    331 User ****** OK. Password required
Command:    PASS *******
Response:    230-User ****** has group access to:  ****** 
Response:    230 OK. Current restricted directory is /
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (174,120,152,37,83,190)
Command:    MLSD
Error:    Connection timed out
Error:    Failed to retrieve directory listing

[quietFinn]

Try passive mode.

[Misterpat]

Originally Posted by quietFinn

Try passive mode.

Thanks for the tip. Just tried that and same results. Would this be because I have not switched my nameservers yet?

[quietFinn]

From CSF readme.txt

On servers running Monolithic kernels (e.g. VPS Virtuozzo/OpenVZ and custom
built kernels) ip_conntrack and ip_conntrack_ftp iptables kernel modules may
not be available or fully functional. If this happens, FTP passive mode (PASV)
won't work. In such circumstances you will have to open a hole in your firewall
and configure the FTP server to use that same hole.

For example, with pure-ftpd you could add the port range 30000:35000 to TCP_IN
and add the following line to /etc/pure-ftpd.conf and then restart pure-ftpd:
PassivePortRange 30000 35000

You can of course ask HG support to make those changes.

[Misterpat]

I went on chat and the tech said that they were working on the server and that what is causing the ftp problems. No ideas when the maintenance will be done.

[quietFinn]

Originally Posted by Misterpat

I went on chat and the tech said that they were working on the server and that what is causing the ftp problems. No ideas when the maintenance will be done.

It's quite useless to ask any technical question in Live Chat support.

I had the same problem with FTP in my VPS and I fixed it by following those instructions I posted earlier.

[Misterpat]

Originally Posted by quietFinn

It's quite useless to ask any technical question in Live Chat support.

I had the same problem with FTP in my VPS and I fixed it by following those instructions I posted earlier.

Would You have a link on how to do what You posted?

[quietFinn]

Originally Posted by Misterpat

Would You have a link on how to do what You posted?

I can write the instructions if you use CSF firewall.

[Misterpat]

Originally Posted by quietFinn

I can write the instructions if you use CSF firewall.

Right now, I'm using whatever came with the VPS. I submitted a ticket for this and will see how that goes.

Thanks for Your help.