Can't even get accout setup!

[pvp]

Purchased the Baby Gator on 9/4 and it is now 9/6 their auto mail said it takes 20 minutes to setup. This is the third day and host gator will not even answer their phone. I have clients all over me and host gator won't even acknowledge... Terrible!!!

[GatorDHanna]

Hi pvp,

Your account should definitely be working by now. What's your domain name? I'll check into the order and get you an answer.

[GatorWesley]

Please email us at sales@hostgator.com so we can look into this for you. Our phone center is currently offline due to Hurricane Ike.

If you paid by paypal e-check, the payment may take 5+ days to clear which would delay your account setup.

[pvp]

I have been emailing host gator and I get emails back that say that I have to call. Endless go nowhere cycle. Paid with CC.

[GatorDHanna]

Let me know your domain name and/or ticket numbers and I will check into it. It sounds like your account was flagged for verification.

[GatorWesley]

Originally Posted by pvp

I have been emailing host gator and I get emails back that say that I have to call. Endless go nowhere cycle. Paid with CC.

If it is a verification email you do not have to call, there are optional instructions on there as well. Please provide your ticket numbers and primary domain so we can look into this for you.

[pvp]

Ticket number CKL-2945711.

[GatorDHanna]

Thanks for providing me with the ticket ID. I checked into the issue and your account was indeed flagged for additional verification. This is a pretty standard occurrence and is one that thousands of our customers work through without many issues.

Since our phone system is down to the hurricane, here is an alternative:

You can also respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. In addition to a photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card).

As soon as we receive this information, your account will be activated and you will be ready to go.

[pvp]

A.) Who has weeks to wait for an account to get open. No one has time for mail to be received. Your e-mail said 20 minutes, it has been 4 days. Some of us have deadlines to meet, clients who expect things get done.

B.) What fool would actually send vital personal information to sit around on a desk or passed around an office to be easily use to loot financial accounts. Non of the information is needed to open an account. A passport! You must be joking. Sounds like a con to me. I wasn't born yesterday; I know how ID theft works.

I expect to receive proof that my personal and credit card information has be fully purged from your system(s).

[GatorDHanna]

Originally Posted by pvp

A.) Who has weeks to wait for an account to get open. No one has time for mail to be received. Your e-mail said 20 minutes, it has been 4 days. Some of us have deadlines to meet, clients who expect things get done.

Most customers choose to scan in their information and email it to us or send it in via our secure helpdesk (link).

Originally Posted by pvp

B.) What fool would actually send vital personal information to sit around on a desk or passed around an office to be easily use to loot financial accounts. Non of the information is needed to open an account. A passport! You must be joking. Sounds like a con to me. I wasn't born yesterday; I know how ID theft works.

If we stole the identities of every person who sent in information for us to verify, we would not only be out of business, but in jail. HostGator is a well respected company that is one of the largest companies in the industry. We do not steal the identities of those who send in information for us to verify nor do we pass it around the office in any way, shape, or form. The idea behind our verification process is to prevent identity theft, not to encourage it.

I will look into your account and see what I can do to help you.

[GatorWesley]

Originally Posted by pvp

A.) Who has weeks to wait for an account to get open. No one has time for mail to be received. Your e-mail said 20 minutes, it has been 4 days. Some of us have deadlines to meet, clients who expect things get done.

B.) What fool would actually send vital personal information to sit around on a desk or passed around an office to be easily use to loot financial accounts. Non of the information is needed to open an account. A passport! You must be joking. Sounds like a con to me. I wasn't born yesterday; I know how ID theft works.

I expect to receive proof that my personal and credit card information has be fully purged from your system(s).

Our email did say 20 minutes, but we have the right to put accounts on hold that raise a flag as credit card/identity fraud is very high in this industry.

The ISP that you signed up from is showing to be 1315 miles away from your postal address, that is what caused this.

Our ticket system is secure and our employees are background checked before they enter our sales department to go over this kind of information. If you do not feel safe verifying by this method, send me a private message with your phone number and the best time to call (I'm available until 10PM CST) and I will personally call you to get this straightened out.

[pvp]

Our email did say 20 minutes, but we have the right to put accounts on hold that raise a flag as credit card/identity fraud is very high in this industry.

That is your problem. Don't make it mine. You said 20 min, you did not qualify the 20 mins.

The ISP that you signed up from is showing to be 1315 miles away from your postal address, that is what caused this.

Not an excuse, do you provide any service to businesses? Some are nationwide, there are even others that are worldwide. The internet is more than high school kids in a garage. You should expect mobility from your customers and at the very least POST a notice that HOSTING WILL NOT be provided unless ISP is at billing address. Pathetic.

Our ticket system is secure and our employees are background checked before they enter our sales department to go over this kind of information.

You have nothing posted on you website and no communication was made.

Most customers choose to scan in their information and email it to us or send it in via our secure helpdesk

They are fools then. Are you claiming that such info cannot be printed out or copied other media? I don't think so. You have nothing posted on you website.

HostGator is a well respected company.

Well, now that I have googled Hostgator complaints, I see you statement is not true.

If your company can't handle something as simple as opening an account after 5 DAYS and the only way your company can be contacted is through a forum with much delay, how can anyone trust that you could handle serious issues and immediate needs such as a server crashed, hacking, or data recovery. My business is dependent on hostgator competence, but they only provide excuses.

You advertise NO HASSLE, but that is also a lie. As you prove by continuing to hassle me, and ignore my simple request.

AGAIN, I expect to receive proof that my personal and credit card information has be fully purged from your system(s). If you do not provide me with such that only proves my above points that personal information is unsecured.

[GatorFord]

We're currently undergoing the aftermath of a Hurricane that hit Houston and is about the same damage or more than Katrina. Please understand almost 2 million customers in Houston have *NO POWER*. We are working actively out of remote makeshift offices and are working our hardest but we are unable to receive calls and are making outbound verification calls that are still in the US via land lines and personal cell phones. Please bear with us and we will help you as soon as we possibly can. Thank you.

[GatorWesley]

Hello,

We just tried calling you to avoid sending in documentation and there was no answer and the mailbox was full. We did email you to the email address that was used to order this account and you replied as well CKL-2945711, so we did try to contact you.

I would like to call you personally and fix this for you, please private message me and send me a good working phone number so I can get this setup for you.

[pvp]

STOP YOUR EXCUSES, you certainly don't allow excuses from your customers, my clients don't except them from me, so don't give them to me.

- No Hassle
- Full Refund
- Same Day

FALSE ADVERTISING

What part of I DON"T WANT ANYTHING TO DO WITH YOUR JOKE OF A BUSINESS don't you understand.

JUST DO WHAT I HAVE ASKED 3 times now.

I expect to receive proof that my personal and credit card information has be fully purged from your system(s).

[GatorWesley]

We are trying to work with you on this, not come up with excuses.

Please read our Terms of Service that you agreed to when ordering this account that says that we screen new orders:

http://www.hostgator.com/tos.shtml

Therefore, this is not false advertising at all.

If you cannot provide us with a correct phone number for this order, we will not be able to verify this and will need to close your account. The initial charge was refunded when your account was put on hold.

[GatorDHanna]

As Wesley said, your initial charge was voided and refunded. Our standard procedure is to void and refund a charge for an account that has not been verified. This is what was done on your account.

As per your request, we have gone ahead and cleared your credit card information from our billing. We also disabled your account in our billing system.

I apologize about the inconveniences. Verification of accounts is something we have to do to protect not only ourselves, but our existing and potential customers.

I wish you the best of luck with your web sites and your business in the future.