Can you beat this for support service????

[threeft3]

As a reseller trying to build a small business, I need to try to resolve my customer requests. I had been asked by 1 customer if I could supply instructions for installing E107 (www.e107.org) to a domain.

This isn't really a problem but as E107 is (in my opinion) either "the" or "one of the" best CMS' on the market I thought it would be good to have this as a script in Cpanel for ALL hostgator customers.

so......

20 August 2005 10:13 - I recieved a phone call from my customer enquiring about a CMS. E107 is what they prefered.

20 August 2005 10:16 (UK time) - I sent an email to support@hostgator.com requesting E107 added for installation through cpanel.

20 August 2005 10:16 (UK time) - Confirmation email giving me a reference number for my request

20 August 2005 10:26 - Email recieved as follows: -

Hello,

e107 has been added under scripts library in cpanel now.

Best Regards,
Joe,
Hostgator Technical Support Department
Find us @ http://www.HostGator.com/help/

Previous hosts I have been with have had a turn around of around 1 week for what I would call a significant additions to the hosting package.

13 minutes From MY CUSTOMER enquiring about E107 for Hostgator to have it avaliable as a Cpanel script.....

Okay... giving time difference from the UK to Florida.... 5 hours.... it would be around 5am.... they would be quiet(ish), but a 10 minute turn-round for this is GREAT SERVICE.

So...if you haven't looked at E107 already.... go look in your scripts library.

www.E107coders.org is the place to go if you need addons for it. If theres not one in place you need, put a request in the forums and if its "do-able" someone will code one for you or point you to one.

New themes can be found at:-

www.e107themes.org
www.e107styles.org

Allowing you to completely chane the look of your site and the click of a button.

Most importantly is that its open source.

Finally.... Thanks Hostgator !!!!

[GatorJay]

Thank you for the great compliments, we are glad you are happy with the service!