Blank email from billing@Hostgator.com

[Misterpat]

I received a high priority email from the above address today. The subject and body were blank.

Should I be concerned?

[regentronique]

Do not be surprised with this, it is a very long unresolved issue with HostGator billing software. (more than 2 years long...)

The blank eMail is normally sent when you are due for your next payment.

Just go to "support" and login to "Billing system" and check your informations there...

[GatorJess]

Hi Misterpat,

At this time, we are aware of an issue with the Billing system sending blank emails. They seem to be going out blank when it should be a payment confirmation. If you'd like to log in and check out your invoices or print a receipt of payment, you are welcome to at https://secure.hostgator.com/billing by logging in with your primary email address and billing password. If you need that information, just stop by LiveChat and one of our representatives will be glad to assist you.

Hope you are having a great day!

Jess J.
Hostgator

[GatorJess]

Originally Posted by regentronique

Do not be surprised with this, it is a very long unresolved issue with HostGator billing software. (more than 2 years long...)

The blank eMail is normally sent when you are due for your next payment.

Just go to "support" and login to "Billing system" and check your informations there...

Hi regentronique,

Actually, the payment due email issue was resolved quite some time ago. We're just noticing the blank email issue starting back up again within the last couple days. I'm wondering myself if a new update of Modernbill may have brought the issue back. We're looking into it and working on a resolution at this time.

That being said, it is always a good idea to log in to Billing regularly to make sure all is well anyway.

Thanks!

[Misterpat]

Ok thanks everyone. I did log into my billing and everything is just fine. Hostgator is having no problems taking my money.

[garyopa]

Too bad we can't have an error were the billing software issues us blank invoices or ones with ZERO's in the due box, and we all get a month of free service.

[Misterpat]

I'm liking this one!