Billing

[Fl00d_Pr0z]

Luckily I logged into my billing option this morning and saw I owed 1.00 on my current bill. (I had a service credit for one month on a lower package before I upgraded). It was due the 24th. Why am I not being notified when a bill is due ?

[8x06.CoM]

I thinks hostgator automatic system has problem !

[ghpk]

most common reason seen was when you don't have a working e-mail ID saved in your billing profile.
1). Avoid using mail account based on your primary hosted domain.
2). use a account which use atleast once a day.

[gwyneth]

Originally Posted by ghpk

most common reason seen was when you don't have a working e-mail ID saved in your billing profile.
1). Avoid using mail account based on your primary hosted domain.
2). use a account which use atleast once a day.

Yes, get an email account that has nothing whatsoever to do with your hosting account's server...the logic is explained here (ghpk's no. 2 is an excellent, and often over-looked point):

The must-do list to minimize potential trauma

[softwarecandy]

Originally Posted by ghpk

1). Avoid using mail account based on your primary hosted domain.
2). use a account which use at least once a day.

Good suggestions.

However, the statement regarding "most common reason" might provide an incomplete picture. An important reason for the problem the OP was reporting is bugs in HostGator's billing system as was communicated to me by HostGator's staff when replying to ticket HAV-2710521.

Further explanation was provided on HostGator Peer Support Forums:

Originally Posted by GvilleRick

The problem you mention is certainly one of the reasons that HG is working on an updated billing system. The problem is inherent in the current system due to the number of accounts that HG now has. They have simply outgrown the ModernBill program.

In my case, I have two email addresses registered with the billing system (primary and secondary). One of them was not based on the primary hosted domain. Both were 100% functional at the time the "mis-notification" occurred.

[Fl00d_Pr0z]

Those two tips have nothing to do with why I was not notified that I had a dollar to pay for my current billing period, though useful info.

[softwarecandy]

Originally Posted by Fl00d_Pr0z

Those two tips have nothing to do with why I was not notified that I had a dollar to pay for my current billing period, though useful info.

Same thing with me - and it happened again, this month. Fortunately, I was prepared this time and I logged into my account and paid the balance due a day later.

Bugs like this, in the billing system, give me very little incentive to sign up for automated payments...