better support.

[ArcadeFinger.com]

better support. worst ever seen. i get no reply after i ask a questions. makes me wanna do some bad things but i keep calm.

[GvilleRick]

I do hope you are not replying to your tickets before you have gotten an answer. As has been stated many times in these forums, replying to a ticket will move it to the back of the queue and delay response. I have only had to send in a couple of tickets and they were replied to within an hour.

[gtgeorge]

Originally Posted by GvilleRick

I do hope you are not replying to your tickets before you have gotten an answer. As has been stated many times in these forums, replying to a ticket will move it to the back of the queue and delay response. I have only had to send in a couple of tickets and they were replied to within an hour.

Which brings up a very good suggestion:
HG should notify users how the system works both via the page/form that submits a request and within the actual initial support ticket.

[esl]

Originally Posted by ArcadeFinger.com

better support. worst ever seen. i get no reply after i ask a questions. makes me wanna do some bad things but i keep calm.

I am sorry you are not satisfied with the service you have received. It is possible that your live chat was disconnected, or that something came up at the HostGator office. I encourage you to attempt to open another ticket, call, or try another live chat session.

[esl]

They don't have 1000+ employees as you stated in your customer review.

[Sam]

Originally Posted by esl

I am sorry you are not satisfied with the service you have received. It is possible that your live chat was disconnected, or that something came up at the HostGator office. I encourage you to attempt to open another ticket, call, or try another live chat session.

Your starting to sound like a Gator now

[Sam]

Originally Posted by esl

They don't have 1000+ employees as you stated in your customer review.

Yup they have only got about 150

[kmaw]

Originally Posted by ArcadeFinger.com

better support. worst ever seen.

then why are you still here?

[Sam]

Originally Posted by kmaw

then why are you still here?

Trying to put people of hosting with HG?

[quietFinn]

I wonder what this guy means with his words "makes me wanna do some bad things"

If some of my customers said something like that I'd boot them immediatelly.

[ssvp]

Originally Posted by quietFinn

I wonder what this guy means with his words "makes me wanna do some bad things"

If some of my customers said something like that I'd boot them immediatelly.

Yeah in today's world of Workplace Violence.. I would agree with you.. Threats should be taken as idle..

[gwyneth]

Originally Posted by quietFinn

I wonder what this guy means with his words "makes me wanna do some bad things"

Another flat-earther who thinks that threatening support gets better service.

[esl]

He technically did not threaten anyone. Perhaps bad support makes him want to participate in a bad habit, like biting his nails or something.

Or maybe I just said a bunch of .

[ssvp]

Originally Posted by esl

He technically did not threaten anyone. Perhaps bad support makes him want to participate in a bad habit, like biting his nails or something.

Or maybe I just said a bunch of .

Your right.. I didn't mean to suggest he directly threatened them.. But it is a red flag statement support should at least be aware of..

[esl]

Originally Posted by gtgeorge

Which brings up a very good suggestion:
HG should notify users how the system works both via the page/form that submits a request and within the actual initial support ticket.

I do agree.

[GatorAngela]

Hello Arcade:

I see that our abuse department has resolved your issue. Thank you for working with us to resolve the excessive server loads your account was causing in a shared environment.