better support for Magento

[sutra]

OK, magento actually is running quite smooth in hostgator's server, but I am wondering if you have plan to beef up the speed performance, and perhaps create a new hosting plan for it that has no inode limits?

Thanks!

[ghpk]

its a resource heavy cart, I've recently installed it on a client's dedicated server with 4GB of ram and no other busy site on that box, the page loading time is not as expected there.

This is certainly a heavy script and either needs fine tuning or just eats up a lot resources.

secondly it took many days to fix the upload image problem which logs out the admin from his interface, magento team didn't provide exact solution to this problem, seem they are more interested in paid installations.

[oatmeal]

Hey ghpk,

What were the steps you took to get Magento installed - I used the downloader verision, got it downloaded to my server space - hit the button "Continue Magento Installation" and get a "500 Internal Server Error"

Any help appreciated.

[quietFinn]

Originally Posted by oatmeal

Hey ghpk,

What were the steps you took to get Magento installed - I used the downloader verision, got it downloaded to my server space - hit the button "Continue Magento Installation" and get a "500 Internal Server Error"

Any help appreciated.

That happens because in the installation folder there is a .htaccess file, and in it there are lines like:

    php_value memory_limit 128M
    php_value max_execution_time 18000

    php_flag magic_quotes_gpc off

HostGator is using suPHP in their servers, which means that PHP is running as CGI, and because of that you can't change PHP settings in a .htaccess file.

You shold remove (comment out) those lines and use a local php.ini to change those PHP settings.

[gwyneth]

Originally Posted by oatmeal

Hey ghpk,

What were the steps you took to get Magento installed

The first step was making sure the client had a dedicated server.

[quietFinn]

Originally Posted by quietFinn

That happens because in the installation folder there is a .htaccess file, and in it there are lines like:

    php_value memory_limit 128M
    php_value max_execution_time 18000

    php_flag magic_quotes_gpc off

HostGator is using suPHP in their servers, which means that PHP is running as CGI, and because of that you can't change PHP settings in a .htaccess file.

You shold remove (comment out) those lines and use a local php.ini to change those PHP settings.

I must correct myself, it's not because of the .htaccess file (those lines I mentioned are only executed if PHP is running as Apache module (<IfModule mod_php5.c>) ).

The 500 error comes because all PHP files have chmod 666, which does not work in a suPHP server.
After changing permissions to 644 the installation works ok.