Better Faster Support

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Originally Posted by Unregistered

Everytime i uses your guys support. Its slow, and does my head in, becasue i have to wait, like 10 minuets.... Also every time i try and use the support on your, website it kicks me off.

But msn support, is so slow! Please have it, so it does fast replys, becasue if i have to go, rigth then and want to pop in a quick question thats been on my mind all day, id like to have it answerd right then - not wait, for like 1 hour and then have it, replyed to.

Please do something about this

Everytime i uses your guys support. Its slow, and does my head in, becasue i have to wait, like 10 minuets.... Also every time i try and use the support on your, website it kicks me off.

But msn support, is so slow! Please have it, so it does fast replys, becasue if i have to go, rigth then and want to pop in a quick question thats been on my mind all day, id like to have it answerd right then - not wait, for like 1 hour and then have it, replyed to.

Please do something about this

And also, please fill your staff members, with all the hosting information, becasue most of the time when i ask a question they tell me to email sales, which is like 98% of the questions i ask i have to email sales.

(Just forgot to add something)

[GatorJustin]

Our support has vastly improved over the past several months, and will continue to do so until EVERYONE is happy. Of course we will never acheive such a goal, but we'll never stop trying. I promise.

Thanks for the comment, now how about creating an account so we can more easily track our customer issues and suggestions?

-Justin

[GatorJustin]

If you had a forum account, you woulda been able to edit that post. hint hint

[BradCis]

Well you must understand that HostGator is quite a large company so it can take some time for replys. Although, 1 hour is a bit long.

[GatorJustin]

Originally Posted by BradCis

Well you must understand that HostGator is quite a large company so it can take some time for replys. Although, 1 hour is a bit long.

1 hour is a bit long? Brent and Ben stop by from time to time, but for the most part it is just me here on the forums. Contrary to popular belief, I am a human being and require at least *some* daily sleep, so I would say that a 1 hour wait for this reply is pretty darn good.

Also, if anyone is never receiving a quick enough reply on the forums, they have plenty of other options, such as email, AIM, ICQ, MSN, Live Chat, and even phone.

[BradCis]

I think you misunderstood justin. I was saying an hour on live support. Not the forums.

[jlgreer1]

I have found support to be VERY good here. I prefer email and response has been quite good. I consider anything under an hour more than adequate. It is usually much faster than that. I had an email problem several weeks ago. After several exchanges where I couldn't seem to get my point accross, I called the phone support line. Brent (The owner?) answered and was most helpful. The problem was resolved within minutes. Quite impressive for a company that has 70+ servers and 100s or 1000s of customers.

Just my 2 cents worth.

[BradCis]

yes, i agree there support is awesome. email, live chat, and forums are all great sources!!