The best I have found, but not perfect

[wmmead]

I have been hosting sites with various companies for the last 10 years or more. I came to hostgator just about a year ago because of the great deals on an excellent shared hosting package with great features.

I have been largely happy with them. I have designed web sites for several other people/companies and have gotten several of them to sign up for space here.

The only complaint I do have is if you do have some sort of problem or issue, it is not always easy to get it fixed. I think their support staff are stretched thin. The live chats are slow and a lot of time is wasted waiting for a reply. I suspect the tech is chatting with other clients at the same time. Submitting a ticket is better, but a lot of times direct questions are not directly answered. Or tickets with more than one question will end up with most of the questions ignored.

I realize that providing this service at its current price point means that something has to take a hit. It is not fair to expect top notch service for $10/month. However, I would like to see steps taken to make support better. Perhaps there could be a way to add paid support for stuff that is beyond the basics. I think there are a lot of ideas like this that could be explored.

Anyway, Kudos to Hostgator for providing what they do at a very affordable rate. I hope that they continue for a long time.

[GatorBrent]

Support has been pretty thing recently since we coudln't find any employees in FL. We just purchased an office here in houston TX, and are getting applicants by the dozen. We'll be able to improve it at least 4x in the coming months once the new trainees start learning what they're doing.

Support is good, but it can get a lot better and that's what we plan on doing. Thanks!