Automatic backup feature?

[DTonVPS3]

Ive been on VPS level 3 for about a year now. If I remember correctly the plan said that there would be a weekly automatic backup of the website(s). I yet have to find where this backup is located and where I can download it. Unless I misunderstood something or need to set something up first? I still do manual backups via my cpanel but if dont really need to do that then I want to know. If there really is an automatic backup, does it include everything? Thanks.

[striddy]

Originally Posted by DTonVPS3

If I remember correctly the plan said that there would be a weekly automatic backup of the website(s). I yet have to find where this backup is located and where I can download it. Unless I misunderstood something or need to set something up first? I still do manual backups via my cpanel but if dont really need to do that then I want to know. If there really is an automatic backup, does it include everything?

http://support.hostgator.com/article...al-information

[DTonVPS3]

Thanks striddy but that link doesnt contain the details I was really asking for. All it says is: "Do I get weekly backups? Yes. VPS users get weekly, automated, off-site backups."
Ok, great. But where exactly are they? Cant I access and download them? Do I need to contact customer support first before getting access or have them restore something?

[striddy]

Originally Posted by DTonVPS3

All it says is: "Do I get weekly backups? Yes. VPS users get weekly, automated, off-site backups."
Ok, great. But where exactly are they? Cant I access and download them? Do I need to contact customer support first before getting access or have them restore something?

HG performs those backups, you can't access them directly. Yes, contact HG for restores of those backups. Best to do your own, then you are in control.