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#1
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Hello Gator Clients,
Audi.websitewelcome.com rebooted today and kernel panicked. Upon reboot it is currently undergoing a file system check for /home We are monitoring this closely and we will have service returned as quickly as possible. Currently there is no ETA.
__________________
Patrick Pelanne Deputy Chief Technical Officer HostGator LLC. http://support.hostgator.com |
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#2
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What on earth does this mean to your clients?
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#3
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I apologize if I wasn't clear. Basically when the file system gets damaged by continuous use sometimes it becomes necessary to put everything back in order.
The check is underway and the ETA on the server is probably around 20-30 minutes from now.
__________________
Patrick Pelanne Deputy Chief Technical Officer HostGator LLC. http://support.hostgator.com |
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#4
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Are you saying that the failure of the file system on Audi.websitewelcome.com has taken down every site you host? And how is a customer supposed to gather that from either of your messages? Is Audi.websitewelcome.com your primary domain controller or something? And you have no redundancy?
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#5
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Quote:
I've already fixed a couple of dozen errors, which isn't that many. If we didn't correct this problem, the file system would be read only and there would be lost inodes in the partition. The check is currently at around 26%. I suspect we can have this server up and running in about 30 minutes. |
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#6
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Its at 40% now.
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#7
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Thanks for the update!
Big question....will all of my files in the 11 websites I have on audi magically reappear when the file check has completed??? I can see my db's, but NO email accounts or files in public_html??? |
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#8
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How does a client know what the name of the server is they are running on? Is this published somewhere?
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#9
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AFT,
if you are on a windows machine, open a dos window and type tracert yourdomainname.com. the last hop will be your server name (unless you have paid for a dedicated IP). this is a method I have used... |
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#10
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The server is now back online and responding to all requests. Thank you for your patience.
__________________
Patrick Pelanne Deputy Chief Technical Officer HostGator LLC. http://support.hostgator.com |
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#11
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Thank you!!!!
I can sleep now...oh, wait, I forgot about the PHP / MySQL updates...
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