ATTN: Dedicated Server clients :: Cpanel 11 issues

[GatorShashank]

Hello Clients,

Cpanel changed the release version to cpanel 11 in tonight's stats run and this version has account creation errors and some other issues. WHM fails to create accounts with the following errors being logged into the error logs :

BEGIN failed--compilation aborted at /scripts/wwwacct line 10.
Can't locate Whostmgr/Accounts/Create.pm in @INC (@INC contains: /usr/local/cpanel /scripts /usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl .) at /scripts/wwwacct line 10.
BEGIN failed--compilation aborted at /scripts/wwwacct line 10.
Can't locate Whostmgr/Accounts/Create.pm in @INC (@INC contains: /usr/local/cpanel /scripts /usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl .) at /scripts/wwwacct line 10.
BEGIN failed--compilation aborted at /scripts/wwwacct line 10.

I do not see an official fix for this error our yet but you can downgrade your cpanel to stable release using the following procedure :

From Whm --> Main >> Server Configuration >> Update Config
select
Manual Updates Only (STABLE tree)
and then save

After this :

goto Main >> cPanel >> Upgrade to Latest Version
and upgrade from there.

This will fix the account creation issues for now.

[quietFinn]

Luckily I am a little ahead here in Finland, so my server didn't get the 11 version yet
I have set the update preferences to manual for now...

[GatorDaveC]

It looks like the account creation feature has been resolved in version C13361 from what I can see. We still highly recommend you switch to STABLE for now, as there are still many bugs.

[gtgeorge]

Which error log will reflect this? I have went over many of the logs after creating an account this AM and don't see any problem.

[GatorDaveC]

Originally Posted by gtgeorge

Which error log will reflect this? I have went over many of the logs after creating an account this AM and don't see any problem.

If you are creating accounts via WHM, the error from wwwacct if any would show up in /usr/local/cpanel/logs/error_log. A quick check would be to grep for Create.pm.

Another way of checking for this bug would be to create a test account in shell using the following command.

`/scripts/wwwacct somedomain.com user password`

The above command will show the error right on screen.

[gtgeorge]

OK looks like all was clear when I looked in the log. The account was created by our billing system WHMCS if that may have made a difference. I will play around and see if I can produce the error with some test accounts this evening.

I just noticed that UPCP did not send the normal update log email from last night for the first time. But it looks like I am using C13361 though.

[ghpk]

hi,
thanks to hostgator for informing the dedicated server clients, i already had this mess and had to request support to take care of this as i didn't noticed it here.

thanks gators.

see ya,
pk

Has cpanel developers recruited some kids for playing around with upcp releases which breaks so many servers, so many bugs since the v11 was made available. ooops

[chaloupe]

First of all, A big thank you to Gator Shashank for letting us know the issue with the release of CP 11

I got this when creating account under cPanel 11.4.1-R13361:

Account Creation Complete!!!...Account Creation Ok...Done

[admiral]

As of yesterday I have:

WHM 11.1.0 - cPanel 11.4.2-R13517 - WHM X v3.1.0


I have not had any of these reported problems.

[Sam]

Originally Posted by admiral

As of yesterday I have:

WHM 11.1.0 - cPanel 11.4.2-R13517 - WHM X v3.1.0


I have not had any of these reported problems.

Most of them have been fixed

[HiSoC8Y]

hi

i had the problem with creating the new accounts.

and i followed the above instructions, and now im able to create accounts. it worked.

my cpanel is showing the following version info:

WHM 10.8.0 cPanel 10.9.0-R10737

am i on the right track?

[Sam]

Originally Posted by HiSoC8Y

WHM 10.8.0 cPanel 10.9.0-R10737

am i on the right track?

It didnt affect cPanel 10.. just v11

[HiSoC8Y]

i actually did a rollback to latest stable, thats where i have that version no.

i dont remember what was it before i rolled back. but it was not able to create new accounts

[Sam]

Originally Posted by HiSoC8Y

i actually did a rollback to latest stable, thats where i have that version no.

Ahh.. that explains it

The account creation seems to be working fine now.. so you could upgrade again if you wanted to. Just make sure you aint using modernbill 4 because it errors with cpanel 11 supposidly

[kmaw]

So I have this issue now... on the RELEASE tree... WHM 11.2.0 cPanel 11.6.0-R15062

I don't get any errors when I create the account, but when I go to view accounts or terminate the account, it's not there... so I have to delete the dns zone, remove it from httpd, etc... try and create the account and go through the same thing again...

[Serra]

I'm quickly getting sick of this cPanel crap. Its costing me $25.00 a month for cPanel and its the worst software I have. I'm very serious about dumping it.

[Eric]

Originally Posted by Serra

I'm quickly getting sick of this cPanel crap. Its costing me $25.00 a month for cPanel and its the worst software I have. I'm very serious about dumping it.

What would you switch to if you dump it? Just curious.

[Morley]

Originally Posted by Eric

What would you switch to if you dump it? Just curious.

The shell?

[kmaw]

Originally Posted by Serra

I'm quickly getting sick of this cPanel crap. Its costing me $25.00 a month for cPanel and its the worst software I have. I'm very serious about dumping it.

Well exactly.. you'd think RELEASE would be stable enough to do something like create an account. I like to be conservative, but I want to be running on RELEASE so that I know I'm upgraded and it doesn't happen out of the blue (since the STABLE date keeps getting changed)

Now I'm going to have to downgrade to STABLE... because any of the accounts I have created tonight just randomly disappear when I come back later.....

[slapshotw]

I'll be downgrading to stable over time as well...

[kmaw]

I created a demo account and a real account last night, support also created two demo accounts -- they're gone from the account listing this morning... but the zones are there and they're still in httpd.conf ..........

[Sam]

Originally Posted by kmaw

I created a demo account and a real account last night, support also created two demo accounts -- they're gone from the account listing this morning... but the zones are there and they're still in httpd.conf ..........

Time to report another bug (bugzilla.cpanel.net)

[jwm0z]

This has broken my site due to the installation of memcache. I've now got to recompile php with memcache support. Could have done with a warning really as I only know as a user has emailed me.

[quietFinn]

Originally Posted by jwm0z

This has broken my site due to the installation of memcache. I've now got to recompile php with memcache support. Could have done with a warning really as I only know as a user has emailed me.

From who did you expect the warning?
HostGator did not upgrade your server's cPanel, you did.

[GatorFord]

Originally Posted by jwm0z

This has broken my site due to the installation of memcache. I've now got to recompile php with memcache support. Could have done with a warning really as I only know as a user has emailed me.

It's unfortunate that cPanel isn't very good about updating anyone about when a branch is going to change. We had to deal with issues earlier this morning, so you're not alone.