Apache failed on Escalade

paulrhodes · #1 08-14-2005, 01:17 PM

Service Status shows Apache failed on Escalade. Status please?

circpros · #2 08-14-2005, 02:13 PM

Escalade has been miserably slow and non-responsive on and off since Thursday night. My monitoring company has logged 12 outages in that time frame, and they are only pulling once an hour!

Klouda · #3 08-15-2005, 08:36 PM

I too have received numerous outage reports on Escalade. I have had 57 outages reported this month - all starting late last week. My report has me 96.9% uptime.

I put in two tickets and the reponse back has been quick but unacceptable. Some story about monitoring services being unreliable. They can ee the log files show the server is up, but that does not mean that the sites are loading right. I brought up half a home page when the site ewas reported down. The server is "up" but the sites are not working right. I have been running this monitoring service for 8 months and it has been very good and has reported back good results. Hostgator support has not been as reliable (still good, just too often refusing to look into problems and blaming them on the users).

Today half my sites did not show up for at least 45 minutes. Trace routes show that we are getting to the machine, but the html headers are wrong and the home page comes in blank. I am told to check with my ISP - even when I explain that it is happening from multiple ISP's.

It is obvious that there is something up with Escalade. It has been so stable up to now. I am sure that they will investigate it and get it fixed when then can.

circpros · #4 08-15-2005, 11:10 PM

'Reporting service are unreliable' means you ain't getting a refund.....

I (for one) am not looking for a refund, just acknowledgement that there is an issue, and assurance that 'we're on it'!

One of my sites has members and visitors from more than 30 countries, and so far I've talked with folks on 4 continents that confirm that they've experienced the same issues with pages not loading or taking in excess of a minute to load on broiadband.

I made contacts with support on 3 or 4 occasions, and have had dozens of failures beginning on Thursday evening through today. It seems to have waned today, with only a few slowdowns that I've noticed. I'd just feel better if someone would say that there was a problem detected and fixed so I can rest easy that this is not an experience that will be repeating in the near future.

Telling people there is no problem when a problem CLEARLY exists is a recipe for undermining confidence. I love HG, and recommend them all the time. This is the one area that drives me nuts. I'd rather hear 'I don't know' than 'you don't know what you're talking about'. Monitoring services that take hourly samples may not give an accurate uptime readings, but getting 30 disconnection reports is clearly indicitave of an issue. And it is not an ISP problem.....

Klouda · #5 08-16-2005, 09:34 AM

The reported downtimes has dramatically reduced, only three over the past 24 hours.

As far as the refund goes, I never asked for one and have no plans on doing such. My concern is in making sure my clients sites are up.

When my support request gets sent over to "sales" to answer the questions on downtime it makes me wonder about the experience of the technical support staff. "Oh this guys is complaining about downtime, lets just send this to sales so they can deal with it".

I think that we are all just asking for a professional response to our reported problem.