AOL Dial Up being blocked?

dancerdog3 · #1 10-02-2005, 08:02 PM

I also posted in the Reseller Support forum, but no insite there.

I have a couple clients that use AOL dial for internet access from home. They cannot get to their sites on INFINITY. These users are totally different and are going to different sites. The commonality is that they use AOL Dial Up and are trying to go tosites on INFINITY.

I also contacted AOL about this, but they have not responded.

Is there any reason to believe that AOL is filtering sites hosted on Hostgator?
Is there anything that could be done about that?

Thanks,

jlgreer1 · #2 10-02-2005, 09:27 PM

AOL has always been overpriced and "packaged". I used them for a brief time a number of years ago. My biggest gripe was the filtering. An AOL user can set filters to block different types of sites. Have your customers check their parental control settings.

For dialup I have always used an ISP that provides direct access. In the old days, a shell account was actually cheaper.

Jeff

dancerdog3 · #3 11-15-2005, 08:56 PM

AOL is also blocking email from one of my client's domains. I have tried to contect AOL a few times, but there has been no response. America OnLine sucks.

http://postmaster.info.aol.com/errors/554rlyb1.html

The AOL error message says that the number of complaints by AOL members is over their threshold... This domain has sent a total of about 10 emails in the last 6 months to AOL users.

It seems that the easiest solution is to encourage people to not use AOL for anything.