Go Back   HostGator Peer Support Forums > HostGator Announcements > Network Status

Notices

Reply
 
Thread Tools
  #1  
Old 04-12-2007, 10:51 PM
Kommy Kommy is offline
Hatchling Croc
 
Join Date: Dec 2003
Posts: 7
Default Any stats down since March 19th

I contacted tech support about week later. I also contacted about 3 days ago ticket TLM-489800. Was told that they will update servers manually in the next 24 hours. Not sure what that has to do with any of my stats not working, zero numbers on bandwidth, zero on logs and Awstats, Werbalizer and other stats programs are all stuck on March 19th and no update button. Heh??
I know there were some probems with databases on the same day and they fixed it and since then all the stats stopped working on my main reseller account and every client site I ever built under that account. I know I havent touched any settings or clicked on wrong button.
Anybody else having same problem? It's been almost a month, I need somebody to figure this out. I know Im on the old server since 2002, but common, how can I explain to clients that I have no idea how their websites performing. Please help
Reply With Quote
  #2  
Old 04-13-2007, 01:20 AM
riostyles riostyles is offline
Royal Croc
 
Join Date: Jan 2006
Location: Rio de Janeiro, Brazil
Posts: 764
Default Re: Any stats down since March 19th

Only support, meaning ticket can resolve this,
Good luck
Reply With Quote
  #3  
Old 04-13-2007, 11:05 AM
GatorJess's Avatar
GatorJess GatorJess is offline
HostGator Staff
 
Join Date: Sep 2006
Posts: 110
Default Re: Any stats down since March 19th

Hi Kommy,

I passed your ticket along to an admin. The issue should be fixed now. Please reply to the ticket should you have any questions!

Thanks,
Jess
Hostgator
Tech Support
Reply With Quote
  #4  
Old 04-13-2007, 04:28 PM
Kommy Kommy is offline
Hatchling Croc
 
Join Date: Dec 2003
Posts: 7
Default Re: Any stats down since March 19th

Finally got it fixed. Update button now showing up and all stats are updated on all of my clients.thanks
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump

All times are GMT -6. The time now is 12:31 PM.

 
Forum SEO by Zoints