Annoyed - 2nd Time. [RESOLVED]

[AngelFire]

And once again I have an issue with Support. I am raising new issue as I feel it apporiate that the Support Staff actually read the tickets correctly, as they have not done in this instance.

This is in relation to Ticket ID: KCA-2991925

I requested a complete site reset for security and other reasons. And in the ticket I clearly stated, and I quote:

I also request to please keep the same username and password for my cpanel.

Now, the site has been reset, perfect. But they changed the password, and now the password can not be changed within my cPanel. I have had to reply to the ticket AGAIN to get try to get my old password back, and this would not have been the case if Support would have read the ticket correctly in the first place.

I am sorry if I sound annoyed, but I am!

[GatorFord]

I do apologize for the inconvenience. I'm placing a permanent note on your account for all your ticket system emails. I also see that Jeremy has got this reset for you and you should now bet all set. Is there anything else I can do to make your experience with us better or are there any other issues you need worked out? Thanks.

[AngelFire]

GatorFord,

Instead of me continuing with this in a public forum, is it possible to email you directly? Or another Supervisor?

[GatorFord]

Originally Posted by AngelFire

GatorFord,

Instead of me continuing with this in a public forum, is it possible to email you directly? Or another Supervisor?

Certainly. PM Sent.

[AngelFire]

Email Sent.

Thank you!

[GatorFord]

Originally Posted by AngelFire

Email Sent.

Thank you!

Not a problem I've replied to the mail as well. Let me know if we have a workable solution that I provided via e-mail for you. Thanks.

[AngelFire]

GatorFord,

We do indeed. Issue Resolved. You can now change this to a Positive.

Thank you!

[GatorFord]

Thanks for allowing me to work with you!