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  #1  
Old 07-11-2008, 05:58 PM
Avonlea22 Avonlea22 is offline
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Join Date: Jul 2008
Posts: 4
Angry Almost 12 hours and no ticket response
My forum has been down for at least 10 hours. I submitted a ticket at least 10 hours ago and still have received no response. I see that others are having what seems to be the same issue. Why no response? Why hasn't this been addressed? Not a happy customer right now!

For reference, my ticket is BGM-2789837
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  #2  
Old 07-12-2008, 10:53 AM
Avonlea22 Avonlea22 is offline
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Join Date: Jul 2008
Posts: 4
Default Re: Almost 12 hours and no ticket response
Mine was fixed (without explanation) and is completely down again.

Hello! Can anyone respond????
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  #3  
Old 07-12-2008, 04:13 PM
Avonlea22 Avonlea22 is offline
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Join Date: Jul 2008
Posts: 4
Default Re: Almost 12 hours and no ticket response
And still waiting....
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  #4  
Old 07-23-2008, 10:47 PM
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GatorBrent GatorBrent is offline
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Join Date: Oct 2002
Location: houston, texas
Posts: 3,005
Default Re: Almost 12 hours and no ticket response
Hello,


I sent you a pm a few days ago. Please respond back as I'd love to look into this more with you. I'm moving this thread until I hear back from you. thanks!!
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  #5  
Old 07-23-2008, 11:30 PM
spacetech spacetech is offline
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Join Date: May 2007
Posts: 4
Default Re: Almost 12 hours and no ticket response
It is always happen to me after 5-6 or serveral hours hostgator team ask for verification last 4 digit cc number or paypal transaction id for each and everytask. I am really now frustrated with this process though always user my administrative email for correspondence. I have 3 dedicated server and reseller account too.
I understand security perpose but for every small task its need? no hosting company i have ever seen till now frustrate their client like this.

What is permanent resolution to this? I guess creating bottom signature with last 4 digit CC number to every outgoing email to hostgator.
lol.....
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  #6  
Old 07-23-2008, 11:41 PM
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striddy striddy is offline
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Join Date: Mar 2008
Location: /home/australia/earth
Posts: 4,040
Default Re: Almost 12 hours and no ticket response
Quote:
Originally Posted by spacetech View Post
It is always happen to me after 5-6 or serveral hours hostgator team ask for verification last 4 digit cc number or paypal transaction id for each and everytask. I am really now frustrated with this process though always user my administrative email for correspondence. I have 3 dedicated server and reseller account too.
I understand security perpose but for every small task its need? no hosting company i have ever seen till now frustrate their client like this.

What is permanent resolution to this? I guess creating bottom signature with last 4 digit CC number to every outgoing email to hostgator.
lol.....
Why are you posting the same in different forums?
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  #7  
Old 08-06-2008, 08:10 AM
Avonlea22 Avonlea22 is offline
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Join Date: Jul 2008
Posts: 4
Default Re: Almost 12 hours and no ticket response
And the problem is back. I guess we'll see how long it takes this time.
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