All accounts offline

[TNET]

Found that I can't connect to any of my sites...

Contacted support which said...

Jesse: We are currently working on a bug in cpanel, all websites are offline on certain boxes right now, and we are working as fast as we can to repair it.
Me: Did you send out a notice so that people know that you are taking the sites offline?
Jesse: We didn't take them offline
Jesse: cpanel messed up the servers
Jesse: we are trying to fix it

If they know there is a problem it would be best to hear from them rather than having customer call me up asking what is happening.

[bagel50]

absolutely agreed. it may not have been scheduled, but it is known to be happening, and they know what caused it. not posting about it in these forums is frankly stupid. These forums seem to be turning into a constant round of complaints afaics - HG are not active enough in here to nip them in the bud, and worse, seem to have an ideological objection to listening to feedback. They have been told for months and months that they need to notify customers of problems and explain them when asked, but they just refuse. I am sick of this.

The only mention I found of this issue (I'm assuming it's the same) in the forums is here in another thread about fantastico. However, people shouldn't have to search for that, there should be a separate post.

Edit: Hmm, sounds a bit irrational on reflection, the bit about "constant round of complaints". My perception is clearly coloured by my own views. So "constant complaints" is not true, but everything else about notification, listening to feedback and forum responses etc is.

[MachineDog]

I think that we should be notified, but atleast things get fixed.