After 3 years....review...shared Reseller

[dmaster]

Through the first couple of years I have had an excellent experience with Hostgator, yet all is not pleasant.

I am experiencing very erratic and intermittent connections to WHM and my cpanels. This was first noticed when setting up a new customer account five days ago. I have notified support and submitted numerous tickets. I have had a few different techs on this now with no joy. It is very frustrating when your clients call with complaints about cpanel and you can't give them a positive answer.

I was setting up the customers account while at the clients office so I was using my rather new connection through my cell phone and thought that might be the problem but when I got home I began experiencing the same erratic inability to connect to WHM and cpanel. Then a client called and was having trouble with his cpanel and there wasn't much I could do to help as my cpanel was acting up too. This has been a five day ordeal so far and still no joy.

To make matters worse after 3 days I started looking at other providers and found that I might eventually be better off paying the same money for better servers, updated cpanels (ver. 11), private label nameservers, and a larger package.

I can't continue with this type of service if my problems aren't resolved. As most of my clients are presently churches, non-profits and smaller businesses stuff is not as mission critical as it would be under some other circumstances. But I may have already forfeited some future business based on the cpanel performance this past week.

Up to this point I was very satified with Host Gator and was a fan boy. Now I am expecting more but receiving less.

In His Love and Service,
}D} }|\/|{aster

[dmaster]

Well, after much research and confering with support here and with my ISP I suspected that a clients website might be the problem and suspended the account and what do you know, my troubles with WHM and Cpanel immediately disappeared.

Hopefully we can find out what it is that caused the problems and get his site back on line. I must apologize to Host Gator as their servers nor their admins and techs were not at fault.

My faith in there excellence has been restored.