Account Activation [resolved]

[provida1]

Hello, as a regular Host Gator customer I always purchase the Shared Business hosting package for my clients that have had a website designed by me.

This package is always activated with 20 minuets or less and the free private SSL is activated usually within 12 hours which means in under a day I am ready to hand over the website.

I was very disappointed to find that when I created another business account yesterday that I did not have my account activated before midnight (purchased my account at 3PM)

Now 24 hours later and my account is still pending; I was then extremely disappointed to learn that the reason for this was Host Gator offering 1 Year free hosting had backed up the pending department, as a loyal ‘Paying’ customer (I pay for all my accounts monthly) I don’t think its fair to shove me to the back of the queue and allow all these ‘free for a year’ accounts be activated before a paying customer. I highly doubt that these free customers will start paying after 1 year. and their for think that their should have been 2 teams in the activation department 1 for paying customers and 1 for the new free for a year customers.

Although I will of course continue to use Host Gator which I find to be the best host I have ever used, I feel extremely let down on this occasion.

[GatorWesley]

Hello,

I checked your account and it is currently active on the server. I went ahead and sent your welcome email again in case you did not receive it.

None of our customers were "pushed to the back of the line" from what happened yesterday, but unfortunately due to the extreme amount of orders that we received, some of them were not created correctly due to the API being over run with orders non stop for hours.

When a day like this takes place and we are only staffed for a normal operating Monday, then delays can take place since we just don't have the staffing to catch up on 3-4x as many orders as we are used to receiving on a normal day.

Your account is fully active at this time and we appreciate your patience in this matter, if you have any further concerns please let me know.

[provida1]

Thank you i can confirm that my account is now active.

If their where issues with the API, how can i be sure that my account is/was not affected by this?

[GatorWesley]

Originally Posted by provida1

Thank you i can confirm that my account is now active.

If their where issues with the API, how can i be sure that my account is/was not affected by this?

If your account is active, then it was not affected or has been fixed at this point.

[provida1]

Thank you for all your help.