Abusive Support

[Shane]

Hi there,

I was going to post this in the customer experience forum but for obvious and good reasons, I am not allowed as I no longer have an account here.
I am sorry if I upset people but I thought it would be 2nd best place to put this.

Just recently I was talking to support on AIM and asked a simple question about Web Design and he (or she) said no. Then I asked if he knows if anyone else there would know or is he alone and he replied no.

Now I wasn't sure if he ment no to if anyone else knows or no he isn't alone.

So of course I asked if that is the answer to no one else knows or if he is alone and the reply I got back wasn't very nice. He replied NO so I asked him to please do not yell at me as I am trying to understand what he was saying.

He then told me, I will need to go somewhere else.

Now I didn't need that kind of abuse and to some it might not seem much but I was shocked at support "yelling" at me then told me to go somewhere else.

Now I am quite use to Host Gator support giving me VERY simple answers which still leave you in the dark as another person has said in the customer experience thread but not abusing me.

I am very determined in posting his name as well but I do not want to go as far as giving that person a bad reputation.

My suggestion is, train your support people to give PROPER and CLEAR answers, not a quick reply and hope that they are satisfied and leave you alone, then yelling at them. Also the NO was NOT a typo.

Shane

[GatorJustin]

Shane, please send me an email with the name of the person you spoke with. I'd like to look into this.

-Justin

justin@hostgator.com