99,5 % uptime / 99.9 % uptime

[Peter Honig]

Hello Hostgator,

is it only a theoretical difference between the uptime of the plan "hatchling" and "baby"? I suppose you always try the 100% uptime of your servers. What is your practical experience?

best regards

Peter Honig

[codesight]

I can't answer directly, but I'll point you to the TOS, which is located at: http://www.hostgator.com/tos.shtml

The following snippet is directly from there.

9b.) Uptime Guarantee
If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of HostGator dependant upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system of the server which may differ from the uptime reported by individual services. To request a credit, please contact sales@hostgator.com with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.

[Peter Honig]

Hello codesight,

ok, thank you for your important information. But is there in practise a difference between the uptime of "hatchling" and "baby"?

best regards

Peter Honig

[ghpk]

its only a matter of few minutes,

I would NOT consider the difference if iam having my site on shared server.

if you want you can go with dedicated server which may not have any downtime, cause there's no one else to use up all the resources, its your server dedicated to your own need.

[gwyneth]

Originally Posted by ghpk

if you want you can go with dedicated server which may not have any downtime, cause there's no one else to use up all the resources, its your server dedicated to your own need.

Or it may have nothing but downtime, depending on the account holder. Of course, ghpk's point also would apply to that situation: it would be your resources (or lack of them) keeping your sites alive or dead.

[Pazeh]

maybe priority in the service too??

[kmaw]

Originally Posted by Pazeh

maybe priority in the service too??

Nope, all tickets are handled first in, first out.... as they come in... new ones to the bottom of the pile...

[mack]

Since I've been on HG my downtime has been 100%. Yep, that's right.

100% of any downtime I had, I did it to myself. So, I guess I'd have 100% uptime if i didn't shoot myself in the foot.

Even when I made mistakes that brought down my site(s), HG helped me fix the problems I created and didn't even laugh at me (I think).

[slapshotw]

The uptime guarantee difference only relates to the amount of time the server has to be down before they start refunding you. Because they don't separate the different types of accounts onto different servers, it's not a measure of how much uptime you'll actually get.

[Peter Honig]

Hi slapshotw,

thank you for this answer. "they don't separate the different types of accounts onto different servers" this was the important information for me.

best regards

Peter Honig