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  #1  
Old 10-22-2010, 03:32 PM
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Hatchling Croc
 
Join Date: Feb 2010
Location: Ladner, BC
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Default 60% packet loss to VPSes

Confirmed with just-ping.com and downforeveryoneorjustme.com.

According to live chat, the admins are aware of the issue and working to resolve it, however I didn't see anything in the network status forum or on Twitter.

m.
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  #2  
Old 10-22-2010, 03:33 PM
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GatorJacob GatorJacob is offline
HostGator Staff
 
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Default Re: 60% packet loss to VPSes

We saw this about 5 minutes ago, we're still investigating at our datacenter. We won't usually put a forum post up if we can get it cleared up within 10-15 minutes. If it goes longer, we will definitely put one up.

This should be cleared up momentarily. I apologize for the inconveniences and the frustrations.
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  #3  
Old 10-22-2010, 03:42 PM
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Hatchling Croc
 
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Default Re: 60% packet loss to VPSes

We're back online.
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  #4  
Old 10-22-2010, 04:15 PM
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Hatchling Croc
 
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Default Re: 60% packet loss to VPSes

I forgot to add: thank you very much to the fine HostGator techs who solved the problem
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  #5  
Old 10-27-2010, 02:01 PM
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Hatchling Croc
 
Join Date: Feb 2010
Location: Ladner, BC
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Default Re: 60% packet loss to VPSes

I got a call from the office yesterday saying the server was down. Checking PingPlotter just now, it looks like there were good-sized chunks of packet loss between 4:48:45 PM and 5:43:44 PM. (Central time.) There was also a brief period of packet loss between 3:41:53 PM and 3:43:35 PM.

The other times that we noticed this issue were:

October 3, 3:12 PM through 3:55 PM
If my memory is correct, also September 29 between about 5PM and 5:30.

If anyone could tell us what is causing the problem, that would be great

m.
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